Latest work

HMRC customer service

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Project and service delivery

Civil service workforce: Recruitment, pay and performance management

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Workforce

Two women having a meeting in a modern office

How to improve operational services

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Insight Good practice guides

People and operations

Illustration of four people discussing ideas at a desk

Green Homes Grant Voucher Scheme

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Energy and environment

Improving the prison estate

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Commercial and financial management

British Business Bank

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Business and industry

Business support schemes

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Business and industry

Regulating to protect consumers: Utilities, communications and financial services markets

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Business and industry

Environmental metrics: government’s approach to monitoring the state of the natural environment

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Energy and environment

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