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  1. Managing debt owed to central government

    Report Value for money

    Published on:

    Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.

  2. Efficiency savings require learning past lessons

    Insight Opinion

    Published on:

    Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.

  3. Housing Benefit fraud and error

    Report Value for money

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    The Department for Work & Pensions should have increased its focus on Housing Benefit fraud and error sooner, and is now facing an escalating problem.

  4. Investigation into Verify

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    An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.

  5. Review of the data systems for HM Revenue and Customs

    Report

    Published on:

    Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.

  6. Managing and replacing the Aspire contract

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    There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.

  7. One in five legacy benefit claimants not switching to Universal Credit

    Press release

    Published on:

    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped, according to a new report by the National Audit Office (NAO). The coalition government proposed UC in 2010 to replace six means-tested benefits for working-age households.1 DWP estimates that […]

  10. The expansion of online filing of tax returns

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    The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.

  11. Progress with Making Tax Digital

    Press release

    Published on:

    HMRC’s flagship tax transformation programme is now expected to cost five times the original forecast in 2016 (in real terms) following repeated delays.

  15. HM Revenue and Customs: Progress on reducing costs

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    In 2011-12 HMRC maintained its performance while reducing staff and spending but it is too early to tell what the long-term impact of cost reduction will be.

  17. Privacy statement

    This privacy statement explains how the Comptroller and Auditor General (C&AG) and the National Audit Office (NAO) use and protect any data they hold about you. This statement also summarises your rights in relation to that data.

  18. The Motability scheme

    Report Value for money

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  19. Investigation into the Digital Services Tax

    Press release

    Published on:

    The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.

  20. HMRC The compliance and enforcement programme

    Report Value for money

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    A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.