Efficiency – who’s judging?
Published on:Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?
Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?
This report sets out the landscape of oil and gas decommissioning.
Responses to Freedom of Information (FOI) requests made to the NAO in 2023.
This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the HM Revenue & Customs 2012-13
In our ever-increasing digital and automatized world, certain buzzwords are becoming more centre stage in the public sector. One of them is “artificial intelligence”. While the concept, and development, of artificial intelligence is not new (artificial intelligence was first recognised as a formal discipline in the mid-1950s), it is a word that has been casually […]
HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.
This report examines the Department for Business, Energy & Industrial Strategy’s management of its business support schemes.
The UK is losing billions of pounds a year due to tax evasion by small businesses, which can easily exploit weaknesses in government systems.
The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.
HMRC is making some headway in reducing opportunities for tax avoidance, but over 100 new schemes have been disclosed in each of the last four years.
Achieving net zero greenhouse gas emissions will be a colossal challenge for the UK and one that will require all parts of government to work together. The NAO has audited numerous cross-government projects and programmes in the past, ranging from the 2012 Olympics to preparations for EU Exit. This experience has given us a deep […]
The report details progress by HMRC in stabilising and operating the PAYE service and its progress towards the implementation of its new Real Time Information service. The report also covers HMRC’s performance in tackling VAT fraud, and in reducing error and fraud in personal tax credits.
In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.
Although government provides billions in tax reliefs each year to encourage growth, it does not monitor or evaluate them closely enough.
Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
The Comptroller and Auditor General has reported on the Driving and Vehicle Licence Agency’s controls in respect of the assessment, collection and enforcement of Vehicle Licence Duty.
This investigation covers how the UK government determines the amount of funding it allocates to the devolved administrations.
Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.
This review was carried out on the 2012-15 Business Plan. Revised Business Plans were issued in June 2013.
Following review by a former tax judge, the NAO concludes that all five settlements were reasonable but there is concern over the settlement processes.
Tobacco smuggling is a significant threat to tax revenues. HMRC’s renewed strategy sets out the right measures but the Department’s performance is disappointing.