HM Revenue & Customs 2009-10 Accounts: Report by the Comptroller and Auditor General
Published on:The NAO has published its report on the 2009-10 accounts of HM Revenue and Customs.
Search results for 'Tax'
Showing 201 - 220 of 385 results
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PaceSetter: HMRC’s programme to improve business operations
Published on:PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.
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Child Maintenance: closing cases and managing arrears on the 1993 and 2003 schemes
Published on:The National Audit Office has today published the findings of its investigation into the Department for Work & Pensions’ closure of its 1993 and 2003 ‘Child Support Agency’ child maintenance schemes.
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The sale of Eurostar
Published on:The sale of Eurostar generated proceeds of £757m. The government prepared well for the sale and achieved its objectives to maximise proceeds. The sale illustrates some general lessons for government as it embarks on its asset sales programme.
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The economic regulation of the water sector
Published on:Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Customers have seen a marked rise in bills but not the benefits of companies’ unexpected financial gains.
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Report of the Comptroller and Auditor General: Whole of Government Accounts 2014-15
Published on:The Whole of Government Accounts provide a unique perspective owing to their reach and approach to measuring the government’s financial performance and position.
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HM Revenue and Customs: Handling telephone enquiries
Published on:HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]
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Short guide to the NAO’s work on HM Revenue & Customs
Published on:This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during the last Parliament.
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Financial sustainability of local authorities: capital expenditure and resourcing
Published on:Local authorities have kept up levels of capital spending but face pressure to meet debt costs and maintain investment in existing assets.
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The Business Impact Target: cutting the cost of regulation
Published on:The approach to reducing the cost of regulation is set up to ensure that government can hit a £10bn target but misses the point by not truly reducing costs on businesses.
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Environmental tax measures
Published on:This report examines how HM Treasury and HMRC manage tax measures that have an impact on the environment.
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Investigation into government’s actions to combat waste crime in England
Published on:This investigation assesses government’s oversight of the waste industry and what action is taken to address illegal activity.
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Devolving responsibilities to cities in England: Wave 1 City Deals
Published on:Wave 1 City Deals encouraged cities to develop capacity to manage devolved funding and increased responsibility. It is too early to tell what impact they will have on growth.
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HM Revenue & Customs: Dealing with the tax obligations of older people
Published on:Older people are a growing group for HM Revenue & Customs and significant numbers pay too much or too little tax, according to a report released today by the National Audit Office. Errors occur because many people’s tax affairs become more complicated when they reach pension age and HMRC’s systems do not cope well with […]
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Evaluating the government balance sheet: provisions, contingent liabilities and guarantees
Published on:We have published a series of reports which explore some of the major risks to public finances highlighted in the Whole of Government Accounts (WGA).
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HMRC: The efficiency of National Insurance administration
Published on:HMRC has taken significant steps to improve the efficiency of National Insurance administration, but needs to demonstrate more clearly that it is providing value for money from the £350 million it spends each year and take advantage of opportunities to secure further savings.
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Reducing losses in the benefits system caused by customers’ mistakes
Published on:DWP does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Although mistakes are difficult to detect, correct and prevent, the scale of overpayments and underpayments demonstrates a clear need for improvement.
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Progress with VFM savings and lessons for cost reduction programmes
Published on:This report looks at how much the Treasury’s Value for Money savings programme has improved value for money across government. The programme aims to achieve government-wide annual savings of £35 billion from 2008-09 to 2010-11.
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Evaluating the government balance sheet: pensions
Published on:We have published a series of reports which explore some of the major risks to public finances highlighted in the Whole of Government Accounts (WGA).
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HM Revenue & Customs: Managing variations in workload
Published on:HM Revenue & Customs faces large peaks in its workload but, by introducing different filing deadlines for paper and online Income Tax Self Assessment returns, it has smoothed some of those peaks. A National Audit Office report today found that, in 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals […]