Search results for 'Programme delivery'

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  1. DWP customer service 

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  2. Government compensation schemes

    Insight Lessons learned

    Published on:

    There is no central coordinated approach when government sets up new compensation schemes resulting in a relatively slow, ad-hoc approach.

  3. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  4. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  5. Tackling violence against women and girls

    Work in progress

    Winter 2024/25

    We will examine the work of the Home Office and its partners to implement the 2021 Tackling Violence Against Women and Girls strategy and the 2022 Domestic Abuse Plan.

  7. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.

  12. Investigation into the UNBOXED festival

    Report Value for money

    Published on:

    An investigation into the UNBOXED festival by the National Audit Office found that audience engagement was lower than originally modelled, although the project was delivered on time and is forecast to be on budget.

  15. Delivering programmes at speed? What you need to consider

    Insight Opinion

    Published on:

    Ambulances need to travel fast! Ambulance drivers must take risks that regular drivers do not. This includes running red lights and travelling at high speeds through busy roads. However, to avoid accidents, precautions are taken to manage risks. The driver is trained, there are flashing blue lights and loud sirens. Delivering programmes at speed requires […]

  16. Delivering programmes at speed

    Insight Lessons learned

    Published on:

    Insights to help decision-makers determine when or how a programme should be delivered at speed.

  17. Financial management in government: insights and good practice

    Work in progress

    Autumn 2024

    The Financial and Risk Management insights team are producing a series of guides aimed at senior finance decision-makers across all of our audited bodies. Our guides will showcase strategic-level insights outlining areas where good financial management can unlock greater efficiency and resilience, as well as practical ways organisations can make improvements.

  18. What should we ask ourselves to break the cycle of poor programme performance?

    Insight Opinion

    Published on:

    We are keen to support those responsible for both delivering and overseeing government programmes. In that spirit, we today publish our Framework to review programmes summarising what we ask when auditing major programmes. It draws from our experience of around 200 studies and includes examples of what we have seen. Our work provides insights on […]

  20. Lessons learned from Major Programmes

    Insight Lessons learned

    Published on:

    This report examines lessons from our work on major programmes, including transport, defence and energy programmes.