Search results for 'Money and tax'

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  3. Managing civil tax investigations

    Report Value for money

    Published on:

    HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.

  4. HM Revenue & Customs: Engaging with tax agents

    Report Value for money

    Published on:

    HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.

  6. Reducing losses in the benefits system caused by customers’ mistakes

    Report Value for money

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    DWP does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Although mistakes are difficult to detect, correct and prevent, the scale of overpayments and underpayments demonstrates a clear need for improvement.

  8. HM Revenue and Customs: Handling telephone enquiries

    Report Value for money

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    HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]

  9. HM Revenue & Customs: Dealing with the tax obligations of older people

    Report Value for money

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    Older people are a growing group for HM Revenue & Customs and significant numbers pay too much or too little tax, according to a report released today by the National Audit Office. Errors occur because many people’s tax affairs become more complicated when they reach pension age and HMRC’s systems do not cope well with […]

  10. PaceSetter: HMRC’s programme to improve business operations

    Report Value for money

    Published on:

    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.

  11. Short guide to the NAO’s work on HM Revenue & Customs

    Overview Short guide

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    This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during the last Parliament.

  13. Minimising the cost of administrative errors in the benefit system

    Report Value for money

    Published on:

    DWP has not reduced the mistakes made by staff processing benefits. In 2009-10 it overpaid an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge facing the Department should not be underestimated.

  14. HMRC: The efficiency of National Insurance administration

    Report Value for money

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    HMRC has taken significant steps to improve the efficiency of National Insurance administration, but needs to demonstrate more clearly that it is providing value for money from the £350 million it spends each year and take advantage of opportunities to secure further savings.

  15. Progress with VFM savings and lessons for cost reduction programmes

    Report Value for money

    Published on:

    This report looks at how much the Treasury’s Value for Money savings programme has improved value for money across government. The programme aims to achieve government-wide annual savings of £35 billion from 2008-09 to 2010-11.

  16. HM Revenue & Customs: Managing variations in workload

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    HM Revenue & Customs faces large peaks in its workload but, by introducing different filing deadlines for paper and online Income Tax Self Assessment returns, it has smoothed some of those peaks. A National Audit Office report today found that, in 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals […]

  18. HM Revenue & Customs: The Control and Facilitation of Imports

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    HM Revenue & Customs clears most imported goods quickly, and processes for submitting customs declarations and payments for non-EU imports are straightforward, says a report out today from the National Audit Office. The rate of physical checks at the UK border is below the EU average, however, and the number of audits of traders has […]

  19. HM Revenue and Customs 2008-09 Accounts: The Comptroller and Auditor General’s Standard Report

    Report Financial audit

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    The economic downturn has been largely responsible for a £21.7 billion reduction in taxes and duties collected by HM Revenue and Customs (HMRC) in 2008-9, according to a report released today by the National Audit Office. Income Tax and National Insurance contributions fell by £5.7 billion; revenue from VAT fell by £6.4 billion (partly reflecting […]