Search results for 'Efficiency and savings'

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  3. Managing the HMRC Estate

    Press release

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  4. Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain

    Report Value for money

    Published on:

    Since the early 1990s, the Driver and Vehicle Licensing Agency (DVLA), Driving Standards Agency and the Vehicle and Operator Services Agency have made some of their services available either through the internet, by telephone or through business to business computer systems. A report released today by the National Audit Office has found that these developments […]

  5. National Audit Office: Our strategy 2016-17 to 2018-19

    Corporate information

    Published on:

    Our strategy 2016-17 to 2018-19 sets out how the NAO will meet our new challenges and maximise our effectiveness to support Parliament in holding government to account and improving public services, and the resources we need to do this.

  6. Improving Corporate Functions Using Shared Services

    Report Value for money

    Published on:

    Shared service centres in the NHS and HM Prison Service are on course to deliver substantial financial savings. But a report out today by the National Audit Office found that central government was initially slow to adopt shared services. While the momentum has picked up it is not clear that the shared services initiative is […]

  7. Improving the efficiency of central government’s office property

    Report Value for money

    Published on:

    Some departments are on their way towards having a structured and strategic approach to property asset management. But central government departments are still a long way from achieving full value for money from their office accommodation, according to the National Audit Office. In a report out today, the government’s spending watchdog found that departments could […]

  8. The Modernisation of the West Coast Main Line

    Report Value for money

    Published on:

    The Strategic Rail Authority (and, subsequently, the Department for Transport) and Network Rail have successfully turned around the programme to modernise the West Coast Main Line. To date, Network Rail has delivered the new strategy for the line on time, achieving benefits for passengers, including shorter journey times and improved punctuality. Network Rail is likely […]

  10. The delays in administering the 2005 Single Payment Scheme in England

    Report Value for money

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    Difficulties encountered by a government agency in making payments under the EU’s Single Payment Scheme have caused distress to a significant minority of farmers, cost farmers money in additional interest and bank charges, and undermined the farming industry’s confidence in the agency, according to a report published today. The study by the National Audit Office […]

  11. Department of Work and Pensions: delivering effective services through contact centres

    Report Value for money

    Published on:

    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]

  12. Managing Resources to Deliver Better Public Services

    Report Value for money

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    Recent changes have allowed Government departments to make improved use of money, assets and other resources. Many departments have begun to take advantage of these tools but they can still do more to better manage what they have so that they can deliver high quality public services, Sir John Bourn, the head of the NAO, […]

  13. Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices

    Report Value for money

    Published on:

    The management of Corporation Tax by HM Revenue and Customs’ Area offices has improved in recent years, according to the National Audit Office. However, the variations in performance across offices offer scope for further savings in the costs of managing the tax and generating additional tax revenue. The Department’s Area offices administer Corporation Tax for […]

  14. Ministry of Agriculture, Fisheries and Food: the Arable Area Payments Scheme

    Report Value for money

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    Sir John Bourn, head of the National Audit Office, today reported to Parliament on the Ministry of Agriculture, Fisheries and Food’s administration of the Arable Area Payments Scheme*. This is the largest European Union Common Agricultural Policy scheme in England with payments of £1.1 billion each year to some 47,000 farmers. The report examines the […]

  15. Public Private Partnerships: Airwave

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office told parliament today that a new radio system for the police, Airwave, could deliver considerable benefits. For instance, Airwave will give a clear digital voice service and offers the possibility of data transmissions and remote access to police computers. The service, procured under the PFI by […]

  16. Environment Agency: Efficiency in water resource management

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that while the Environment Agency provides well-managed and professional water resource management services there is scope to improve efficiency and realise net savings of some £450,000 a year on its activities in England, with a further potential saving of between £1 million to £2 […]

  17. Pipes and Wires

    Report Value for money

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    Consumers of basic services delivered by pipes and wires have benefited from lower prices and more reliable services as a result of the way these networks have been regulated, according to a report published today by Sir John Bourn, head of the National Audit Office. The approach to regulation does, however, have some inherent limitations […]

  18. The Department for Culture, Media and Sport: The Re-negotiation of the PFI-type Deal for the Royal Armouries Museum in Leeds

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Royal Armouries* in July 1999 successfully negotiated a revised deal with Royal Armouries (International) plc** (“RAI”) which ensured that the Royal Armouries Museum in Leeds remained open. The revised deal has also made it possible for the future redevelopment of […]

  19. Ofgem – Social Action Plan and Household Energy Efficiency

    Report Value for money

    Published on:

    Sir John Bourn, Head of the National Audit Office, today welcomed Ofgem’s efforts to help vulnerable consumers, such as the elderly or those on benefits. He encouraged Ofgem and the energy suppliers to build on the Social Action Plan to allow more vulnerable consumers to take advantage of the competitive energy market. He also reported […]

  20. The Contributions Agency: The Newcastle Estate Development project

    Report Value for money

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    Sir John Bourn, head of the National Audit Office, told Parliament today that the pioneering 31-year *Private Finance Initiative deal to redevelop the office accommodation of the Inland Revenue and Department of Social Security in Newcastle is likely to deliver the improved accommodation sought. This would be at a higher direct cost than continuing with […]