The challenges in implementing digital change
Published on:This report sets out the lessons for government and departments to learn from the experience of implementing digital change.
This report sets out the lessons for government and departments to learn from the experience of implementing digital change.
This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.
This report considers the readiness of the government to deliver its ambitions for digital transformation in the NHS in England.
Our Analysis Insights team are experts in using analytical tools and methods to provide audit insights based on evidence.
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
This report draws together our experience of the main challenges and barriers to better use of data across government.
Our Digital Insights team are experts on digital transformation and technology programmes, with experience in both the public and private sectors.
This paper sets out how we used NHS administrative data to compare the characteristics of A&E attendances by mental health service users to those of the rest of the population.
Outlining cloud services and their use in government, this guide suggests questions to ask at planning, implementation and management stages.
This paper sets out how we used existing data to estimate the impact of our value for money work on stroke care.
This paper sets out how we used Hospital Episode Statistics (HES) to explore measures of A&E departments’ performance and, in particular, their association with measures of bed pressure.
This paper sets out how we created the interactive data visualisation of our jobcentre journey time model.
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.
The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.
This report investigates the NHS’s response to the cyber attack that affected it in May 2017 and the impact on health services.
This paper sets out how we used instrumental variables to estimate the impact of benefit sanctions on the employment outcomes of sanctioned individuals in the Work Programme – a large welfare-to-work programme for the long-term unemployed.
This paper sets out how we used a technique called “webscraping” to harvest and analyse textual content from the government’s GOV.UK website.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
This series of papers summarises the methodological approaches we have taken in carrying out innovative or novel analysis. Such analysis is conducted under our statutory authority to examine and report to Parliament on the economy, efficiency and effectiveness with which government departments and other bodies have used their resources.
The Audit insights papers are methodological summaries and do not make new observations about value for money.
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.