The National Audit Office’s annual report on the top 20 defence equipment projects shows that, in the last year, the forecast cost has actually decreased by £700 million but on average each project has been delayed by two and a half months. The delays are mainly due to technical problems in three projects: CIP (which […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Education and Skills has made a good start to its long-term strategy to improve the levels of adult literacy and numeracy in England, but there are more challenges ahead. While the Skills for Life Strategy has met its 2004 target, […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that an examination of 15 major capital projects funded by Arts Council England shows that most are delivering the intended benefits in terms of, for example, the number of performances and productions, the level of visitors, and the quality of the new facilities. […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the transfer of social housing from local authorities to registered social landlords (RSLs). His report highlights improvements in the condition of transferred housing and the quality of services to tenants. The report also identifies ways in which the transfer programme could […]
Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]
Since 1999, low cost home ownership (LCHO) assistance has helped 40,000 people to buy their properties. The Department for Communities and Local Government (DCLG) has made a commitment to help an extra 100,000 households into home ownership by 2010. But demand for assistance far exceeds supply. In 2004-05, 11,000 households received assistance through Government funded […]
Regulatory Impact Assessments (RIAs) are often not used in the right way, according to a report published today by the National Audit Office. The report finds that the purpose of RIAs is not always understood, there is a lack of clarity in the presentation of the analysis and persistent weaknesses in the assessments. As a […]
Four out of five students starting a full-time course in England are expected to complete their course, the NAO reported today. The United Kingdom’s performance on retention compares favourably with most other OECD countries, during a period of expansion in higher education. In a new report to Parliament, published as students await their A level […]
The development of the internet and ‘e’ services has opened new opportunities for public sector bodies to improve services, and the way they communicate with individuals and organisations, in innovative ways at potentially low cost. The Inland Revenue is at the forefront of this drive to offer internet and other electronic services. Early developments have […]
Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1997-98 account.
HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.
Departments should check whether their policy-making and implementation processes are suitable and cost effective, and the Cabinet Office can assist by accelerating the identification and dissemination of good practice, Sir John Bourn, head of the National Audit Office, today reported to Parliament. Departments spend some £350 billion a year on a range of services and […]
The acquisition of the Heart Hospital represented an entrepreneurial and novel approach to improving patient services, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The NHS acted quickly to take advantage of an unusual opportunity and acquired the hospital and its equipment at a good price. Activities at the Heart […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that Through-Life Management of the delivery of military capability is complex. It involves major change for the Ministry of Defence (MoD) and those doing business with it. The MoD has more to do to embed the Through-Life Management approach and realise the […]
Regulatory impact assessments (RIA) have helped contribute to better policy making and reducing the costs to business according to a National Audit Office report published today. It concludes that while there are many examples of good practice in the process of preparing RIAs across Whitehall, there is room for improvement. Presenting the report to Parliament, […]
IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]
Sir John Bourn, head of the National Audit Office, reported today that the Invest to Save (ISB) programme has fostered better working together by organisations, departments, agencies and local authorities. But there is less evidence of what the programme has achieved in terms of tangible outputs. In its study of the Invest to Save Budget, […]
Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1998-99 account.
MOD expects to secure significant benefits as a result of letting a PFI contract for the redevelopment of its Head Office Main Building in Whitehall according to Sir John Bourn, Head of the National Audit Office in a report presented to Parliament today. As a result of letting a 30 year PFI contract with a […]
Head of the National Audit Office Sir John Bourn today reported to Parliament on the National Insurance Fund account for 2002-03. His examination indicates that, in total, the level of fraud and error in National Insurance Fund benefits was significantly less than one per cent of expenditure. Sir John was therefore able to give an […]