IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]
Since 1999, low cost home ownership (LCHO) assistance has helped 40,000 people to buy their properties. The Department for Communities and Local Government (DCLG) has made a commitment to help an extra 100,000 households into home ownership by 2010. But demand for assistance far exceeds supply. In 2004-05, 11,000 households received assistance through Government funded […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the seven operational PFI prisons are bringing benefits to the Prison Service. One of the key benefits is that the existence of PFI prisons has encouraged the public sector to improve its performance. For instance, Prison Service management teams have recently […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Education and Skills has made a good start to its long-term strategy to improve the levels of adult literacy and numeracy in England, but there are more challenges ahead. While the Skills for Life Strategy has met its 2004 target, […]
Sir John Bourn, Head of the National Audit Office told parliament today that a new radio system for the police, Airwave, could deliver considerable benefits. For instance, Airwave will give a clear digital voice service and offers the possibility of data transmissions and remote access to police computers. The service, procured under the PFI by […]
The Department for International Development works well with civil society organisations (CSOs) to help some of the world’s poorest people, according to today’s National Audit Office report. But the department needs better information on the effectiveness of CSOs in developing countries, and on the impact of its assistance, if it is to ensure aid is […]
The Department for Environment, Food and Rural Affair’s systems for identifying and tracking the 25 million cattle, sheep and pigs in England have achieved their initial objectives, according to the National Audit Office. More could be done, however, to realise other potential benefits from the systems and reduce costs. Defra’s plans for updating its identification and […]
Few public services provided on-line allow citizens to carry out transactions with departments electronically such as applying for and getting a driving licence and claiming and receiving benefits, Sir John Bourn, the head of the NAO, reported to Parliament today. Sir John highlighted three risks to successful implementation of electronic services. First, the public may […]
The redevelopment of the West Middlesex hospital should assist the NHS in delivering modern, high quality healthcare in London, Sir John Bourn, Head of the National Audit Office reported to Parliament today. As a result of letting a 35 year PFI contract with a net present value of £125 million to the Bywest consortium, the […]
Sir John Bourn, head of the National Audit Office, reported today that the Emissions Trading Scheme has brought about a reduction in emissions of greenhouse gases and that the Scheme has benefited the UK economy. He noted that, whilst some reductions were likely to have happened without the Scheme, most of the reductions were generated […]
Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]
It is important that organisations work well together and that departments tackle the barriers to joint working so that long lasting improvements are made to the quality of services that the public receive, Sir John Bourn, the Head of the NAO, reported to Parliament today. The report evaluates the achievements of 5 initiatives and highlights […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that an examination of 15 major capital projects funded by Arts Council England shows that most are delivering the intended benefits in terms of, for example, the number of performances and productions, the level of visitors, and the quality of the new facilities. […]
The Department of Health and the Information Centre could not demonstrate to the National Audit Office’s satisfaction that they had achieved value for money in establishing Dr Foster Intelligence, a joint venture between the Information Centre and a private sector company Dr Foster LLP. This is primarily because they did not go out to tender […]
Full cost recovery remains an important principle for financial relationships between government and the third sector, but government departments have found difficulties in translating the principle into practice, according to a review published today by the National Audit Office. Today’s review examines the progress made by central government departments in ensuring that, by April 2006, […]
There is a significant risk that local authorities in England will fail to reduce the amount of biodegradable waste sent to landfill by enough for the UK to meet EU targets, according to a report by Parliament?s spending watchdog. The Government intends to penalise local authorities who fail to make their share of the required […]
The acquisition of the Heart Hospital represented an entrepreneurial and novel approach to improving patient services, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The NHS acted quickly to take advantage of an unusual opportunity and acquired the hospital and its equipment at a good price. Activities at the Heart […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the transfer of social housing from local authorities to registered social landlords (RSLs). His report highlights improvements in the condition of transferred housing and the quality of services to tenants. The report also identifies ways in which the transfer programme could […]
Sir John Bourn, head of the National Audit Office (NAO), told Parliament today that the Prison Service had secured £1 million of the expected £10.7 million increase in returns to shareholders of Fazakerley Prison Services Limited, following the refinancing of the Fazakerley prison contract let under the Private Finance Initiative (PFI). Further refinancings of PFI […]
Central Government spends over £2.6 billion a year supporting small business. The Small Business Service (SBS) is responsible for leading Government actions for small business primarily through leading on a Government Action Plan. The SBS has delivered some successful projects itself, but to date it does not have measures to establish its overall impact, or […]