Maturity of process management in central government
Published on:The NAO’s assessment of the maturity of process management in central government identifies areas of strength and opportunities to improve.
The NAO’s assessment of the maturity of process management in central government identifies areas of strength and opportunities to improve.
The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.
In May 2012, the Department of Transport expected the tram-train scheme to be completed by Dec 2015. It is now expected to be completed in May 2018.
Venture capital funds injected by government into young companies can provide benefit to them, allowing them to raise finance not available through conventional means and to grow. But so far the funds have not been managed as a programme and lack a robust framework of objectives to measure performance, according to a report published by […]
HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]
The BBC Trust today (28 January 2010) published an independent report commissioned from the National Audit Office on the BBC’s management of its coverage of major sporting and music events. The NAO review looked at the effectiveness of the BBC’s management of its coverage of major sporting and music events, once the decision to cover […]
If the government is serious about increasing its use of small and medium – sized enterprises (SMEs), it will need to focus on those areas where SMEs can deliver real benefits.
BBC has improved the way it manages its business critical projects. Most are on course to deliver and achieve their intended benefits but needs to do more to manage its critical projects as a coherent portfolio.
This report sets out the landscape of oil and gas decommissioning.
HS2 is a large, complex and ambitious programme which is facing cost and time pressures. The unrealistic timetable set for HS2 Ltd by the Department means they are not as ready to deliver as they hoped to be at this point.
This report is about the Department for Work & Pensions’ support to help disabled people overcome barriers to work.
The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.
The Mortgage Rescue Scheme, launched in January 2009 by the Department for Communities and Local Government, achieved fewer than half of the rescues expected. The Department helped 2,600 households avoid repossession and homelessness at a cost of in excess of £240 million – but it originally expected to help 6,000 households for £205 million.
The BBC Trust has today published an independent report prepared by the National Audit Office (NAO) on the BBC’s management of three major estates projects. These were the refurbishment and redevelopment of Broadcasting House in London, the construction of Pacific Quay in Glasgow and the Corporation’s forthcoming move to Salford Quays.
The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.
The Regional Development Agencies’ physical regeneration programmes have helped to generate additional regional wealth. However, because of Agency weaknesses in identifying the projects which would maximise regional economic growth, the National Audit Office is unable to conclude the Agencies have secured as much benefit as they should have. Since 1999, the eight RDAs outside of […]
The Department has committed electricity consumers and taxpayers to a high cost and risky deal in a changing energy marketplace. We cannot say the Department has maximised the chances that it will achieve value for money.
The rate at which electronic care records systems are being put in place across the NHS under the National Programme for IT is falling far below expectations and the core aim that every patient should have an electronic care record under the Programme will not now be achieved.
This report builds on our previous work and takes stock of the Ministry of Justice’s Transforming Rehabilitation reforms
Impact Assessments, used to assess the need for and the likely impact of proposed government policy interventions, do not yet consistently provide a sound basis for assessing the merits of different policy proposals. Further improvement in the quality and use of Impact Assessments is needed to achieve value for money.