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  1. Responding to change in jobcentres

    Report Value for money

    Published on:

    The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.

  2. Electronic monitoring – a progress update

    Press release

    Published on:

    This report sets out the NAO’s assessment of the delivery of the electronic monitoring (‘tagging’) transformation programme.

  5. Getting it right, putting it right – Improving decision-making and appeals in social security benefits

    Report Value for money

    Published on:

    Following reforms to decision-making and the appeal process in social security benefits, introduced in 1999 by the Department for Work and Pensions, the number of appeals against decisions has fallen overall by around 15 per cent and waiting times for appeal hearings have been cut. Since the reforms, decision-making performance for some benefits, but not […]

  7. Investigation into HMRC’s contract with Concentrix

    Report Value for money

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    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  8. Follow-up on the Charity Commission

    Report Value for money

    Published on:

    The Charity Commission has made early progress in addressing NAO and Public Accounts Committee recommendations, but significant challenges remain.

  12. Ministry of Defence: Maximising the Benefits of Defence Equipment Co-Operation

    Report Value for money

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    Sir John Bourn, head of the National Audit Office, today told Parliament that defence equipment acquisition was an inherently complex and often expensive task. Co-operation adds another layer of complexity. It also offers potential economic, military, industrial and political benefits but in the past not all of these have been secured. Recent initiatives from the […]

  15. The Police Uplift Programme

    Press release

    Published on:

    This report examines whether the Home Office is well placed to deliver value for money from the Police Uplift Programme.

  16. Planting Trees in England

    Press release

    Published on:

    This report evaluates whether Defra’s management of new tree-planting schemes is likely to achieve value for money.

  17. Achieving net zero

    Press release

    Published on:

    This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.

  18. The effective management of tax reliefs

    Report Value for money

    Published on:

    HM Treasury and HMRC do not keep track of tax reliefs intended to change behaviour, or adequately report to Parliament on whether tax reliefs work as expected.

  19. Universal Credit: early progress

    Report Value for money

    Published on:

    Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.