Search results for 'Benefits'

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  2. Specialist skills in the civil service

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    This report examines the progress the government has made in developing specialist skills in the civil service.

  4. The effective management of tax reliefs

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    HM Treasury and HMRC do not keep track of tax reliefs intended to change behaviour, or adequately report to Parliament on whether tax reliefs work as expected.

  5. Universal Credit: early progress

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    Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.

  7. The Medical Assessment of Incapacity and Disability Benefits

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    In a report to Parliament today, head of the NAO Sir John Bourn recognised that the outsourcing of the Department of Social Security’s medical assessment service had reduced costs and speeded up the turnaround of work. But the standard of medical assessments and the quality of service to benefit customers need to improve. The service […]

  8. Government grant services

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    Government has given less attention to grants than to other policy funding mechanisms, despite grant funding being higher in value, making up 41 per cent (£292 billion) of its total expenditure.

  9. The National Law Enforcement Data Programme

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    This report assesses the Home Office’s progress in delivering the National Law Enforcement Data Service programme to replace outdated police ICT systems.

  10. Child maintenance 2012 scheme: Early Progress

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    The DWP has simplified the way it administers child maintenance and is approaching expected levels of performance. But overall objectives might be at risk if the number of people using family-based arrangements does not increase.

  11. The Cancellation of the Benefits Payment Card project

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today that the failure to introduce the Benefits Payment Card had cost the Department of Social Security some £127 million in nugatory system development. Delays in the Card programme, which was part of a pioneering Private Finance Initiative (PFI) project designed also to […]

  16. The energy supplier market

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    This report examines the recent exit of energy suppliers from the market and government’s role in managing the exits.

  17. Benefit sanctions

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    The Department for Work & Pensions is not doing enough to find out how sanctions affect people on benefits.

  18. Confirmed impacts: NAO report influences better regulation of consumer credit

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    In March 2013, the Minister for Consumer Affairs, along with the Economic Secretary to the Treasury, confirmed in a statement in the House of Commons that the government has drawn on our analysis as it develops a new regulatory regime for consumer credit markets.

    This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

  19. The Office of Telecommunications: Helping consumers benefit from competition in the telecommunications market

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    Oftel has taken steps to improve consumer awareness in the fixed line telecommunications market to help consumers take advantage of the choices available, according to a report presented to Parliament today by Sir John Bourn, the head of the National Audit Office. But the report recognises that while some consumers will choose not to switch […]