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“This is an ambitious programme of change with the potential to provide significant benefits in terms of tax yield and improvements for the Department’s customers. To succeed the Department must determine what it expects the programme to achieve with the resources available. It should also establish that the planned benefits are realistic and confirm each year that those achieved are robust.”
Tim Burr, head of the National Audit Office
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- 0708930es.pdf (.pdf — 190 KB)
- n0708930.pdf (.pdf — 579 KB)
- n0708930_international_review.pdf (.pdf — 694 KB)
Publication details
- ISBN: 9780102954241 [Buy a hard copy of this report]
- HC: 930 2007-2008
