Sir John Bourn, head of the National Audit Office, reported to Parliament today on the transfer of social housing from local authorities to registered social landlords (RSLs). His report highlights improvements in the condition of transferred housing and the quality of services to tenants. The report also identifies ways in which the transfer programme could […]
Sir John Bourn, head of the National Audit Office reported to Parliament today that although the Department of Trade and Industry is responsible for the regulation of weights and measures, it needs better information on the level of protection which is being afforded to consumers. The effect of inaccurate weights and measures being used for […]
The Office of Fair Trading (OFT) has improved its protection of consumers following a November 2000 report by the Committee of Public Accounts, Sir John Bourn, head of the National Audit Office, said today. He also stated that recent changes to legislation should strengthen its work further. But the OFT will need to be vigorous […]
In recent years the Highways Agency has improved the condition of England’s motorway and trunk roads network and has also strengthened the management and delivery of its maintenance programme. But, according to a National Audit Office report, there is scope for the Agency to make further improvements in measuring the condition of the network, targeting […]
The Inland Revenue face real threats of fraud and continued efforts are required to tackle the problem, according to a National Audit Office report to Parliament published today. It is important that the Revenue have a clear view of the resources and approaches they are going to use to tackle those risks. They should increase […]
More needs to be done to encourage older people – an increasingly large proportion of the population – to use government e-services if those services are to provide value for money, according to the National Audit Office. The government set itself a target that everyone who wants access to the internet has it by the […]
The Department for Work and Pensions have made good progress in tackling benefit fraud and estimating the level of fraud and error in key benefits, according to the National Audit Office. By March 2002 the Department had cut the estimated level of fraud and error in Income Support and Jobseeker’s Allowance by 24 per cent […]
Good progress is being made by the Department of Health and other health and social care bodies in ensuring that older people who have finished treatment in acute hospitals are discharged promptly. According to the National Audit Office, however, more needs to be done to meet the Government’s target to end widespread delays in patient […]
Most construction work under the Private Finance Initiative (PFI) is being delivered on time and at the cost expected by the public sector. Central government has generally obtained a much higher degree of price certainty and timely delivery of good quality built assets, compared to previous conventional government building projects, Sir John Bourn, Head of […]
In the context of more than 1 billion people lacking access to safe drinking water and 2.4 billion people lacking basic sanitation facilities, the Department for International Development’s (DFID’s) projects to improve access to water and sanitation in developing countries have been largely successful, the National Audit Office reports today. Between 1997 and 2002 DFID […]
A national standard IT system for magistrates’ courts has been under development for over ten years but is still not complete, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The cost of the project has increased substantially since a PFI deal was signed in 1998. IT systems in magistrates’ courts […]
The successful commercialisation of intellectual property in agricultural research requires identifying the best opportunities for commercial exploitation of publicly financed research; obtaining further funds to develop and protect ideas; and managing risks when making deals and establishing spin-out companies. These points are brought out in a National Audit Office report today on the performance of […]
The Medicines Control Agency (MCA) has a good track record, nationally and internationally, in protecting public health and in ensuring that medicines are in general safe, of good quality and effective if used properly. But, according to a National Audit Office report, it needs to do more to improve the quality of information and advice […]
The acquisition of the Heart Hospital represented an entrepreneurial and novel approach to improving patient services, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The NHS acted quickly to take advantage of an unusual opportunity and acquired the hospital and its equipment at a good price. Activities at the Heart […]
The Environment Agency has made much progress since its creation in 1996 in providing more consistent and professional regulation of the waste industry in England and Wales and in improving standards in the industry, according to a report today from the National Audit Office. The Agency could, however, provide more effective and efficient regulation by […]
Government call centres in general provide a service which is good value for money and over three quarters of callers are satisfied with the services they receive but some centres need to do more to meet the public demand, Sir John Bourn, head of the National Audit Office, reported to Parliament today. He also recommended […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the costs of this project had risen from £650 million to an estimated £933 million. Although the Ministry of Defence originally considered that it had transferred the risk of cost overruns to the private sector, in the end it funded most of […]
Sir John Bourn, head of the National Audit Office, reporting today on the Major Projects Report 2002, told Parliament that the Ministry of Defence is showing a continued improvement in overall performance but that maintaining this will be the challenge. There are also encouraging signs that Smart Acquisition is resulting in innovative programme design and […]
The introduction of new arrangements in 2000 for the funding of civil legal aid has led to better scrutiny by the Legal Services Commission of the work of its suppliers and a greater degree of control over the civil legal aid budget, according to Sir John Bourn, Head of the National Audit Office. As the […]