Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]
The O2, a central part of plans to regenerate the Greenwich Peninsula, opened on time in June 2007 and has become a highly successful entertainment venue which has boosted local employment. According to the National Audit Office, however, housing development on the rest of the Peninsula is taking longer than originally expected, and financial returns […]
The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]
In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]
The strategy to improve basic literacy and numeracy skills has helped over 5.7 million adults achieve a qualification or other specified learning aim at a cost of £5 billion, according to the National Audit Office. The Department for Innovation, Universities and Skills and the Learning and Skills Council exceeded targets for the number of adults […]
The NAO has today reported on whether the Ministry of Defence has taken appropriate steps to make its fleet of eight Chinook Mk3 helicopters operational. The helicopters were delivered in 2001 but airworthiness concerns mean that they have been kept in storage and not flown operationally. According to today’s report to Parliament, the MoD’s progress […]
Plans to increase the efficiency and effectiveness of services such as human resources, payroll and finance could cost the Department for Transport £81 million (by March 2015) rather than saving £57 million as originally expected. There will need to be substantial improvements in the shared service centre’s productivity if the Department’s original targets are to […]
Grant-makers in the culture, media and sport sector fund awards of around £1.8 billion a year. The cost of administering these grants, and of related activities, is in the region of £200 million. Variations in administration costs between grant programmes reflect their differing objectives but also suggest scope for grant-makers to learn from each other […]
Delivering the National Programme for IT in the NHS is proving to be an enormous challenge. All elements of the Programme are advancing and some are complete, but the original timescales for the electronic Care Records Service, one of the central elements of the Programme, turned out to be unachievable, raised unrealistic expectations and put […]
The European Commission and Member States have made progress in strengthening the financial management of European Union funds, according to a report today from the National Audit Office. But for the thirteenth year in a row the European Court of Auditors (ECA) did not provide a positive Statement of Assurance on the legality and regularity […]