Sir John Bourn, head of the National Audit Office, today reported the results of his examination of HM Customs and Excises systems for the assessment, collection and allocation of tax revenue during the year ending 31 March 2004. In 2003-04 Customs collected £162 billion (gross) in taxes and duties. Sir John’s report focuses on Customs’ […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Education and Skills has made a good start to its long-term strategy to improve the levels of adult literacy and numeracy in England, but there are more challenges ahead. While the Skills for Life Strategy has met its 2004 target, […]
Responding to an increasingly diverse society is essential if public services are to meet their full potential, Sir John Bourn, head of the NAO, reported to Parliament today. This report – the first of its kind by the NAO – looks across Whitehall at the way in which government bodies are taking steps to better […]
The Department for Work and Pensions, the largest employer in central government, like other organisations loses a significant amount of staff time to sickness absence. The Department has introduced good attendance management procedures, but, according to today’s report by the National Audit Office, it could do more to ensure that these procedures are adopted by […]
The Inland Revenue has in recent years improved the way it checks compliance with Inheritance Tax. It has also done a great deal to reduce the burden on those who have to sort out the tax affairs of an estate when someone dies. Today’s report from head of the NAO Sir John Bourn highlights ways […]
Sir John Bourn, head of the National Audit Office, reported today that Home Office grants of £927 million to Police Basic Command Units, Crime and Disorder Reduction Partnerships in England and Community Safety Partnerships in Wales to fund crime reduction work have contributed in part to a 22 per cent reduction in the number of […]
The Highways Agency, as part of its Making Better Use programme to bring quick relief from road congestion on England’s motorways and trunk roads, is taking steps to improve the information it gives to motorists and to strengthen its ability to deal with incidents and accidents. According to today’s report by the National Audit Office, […]
There is a strong rationale for modernising NHS dentistry, but significant risks will have to be managed if the new arrangements announced by the Department of Health are to be effective and provide value for money, according to the National Audit Office. In particular, given the scepticism of some dentists compounded by a lack of […]
The National Audit Office report on Urgent Operational Requirements (UORs), whereby the Ministry of Defence (MoD) uses a streamlined version of its procedures to support operations by buying equipment quickly, finds that UORs are a necessary and increasingly important feature of operations and that the Department has shown impressive ingenuity to deliver urgent requirements to […]
Defendants on bail who do not turn up for their court hearings cause distress and inconvenience to victims and witnesses, delay justice and undermine public confidence in the criminal justice system. Tackling the problem of defendants who fail to attend court will require concerted action by the criminal justice agencies, according to the National Audit […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the Foreign and Commonwealth Office had sold the British Ambassador’s official Residence on the Glencairn estate in Dublin and spent £6.4 million on purchasing Marlay Grange as a replacement. Having spent a further £0.7 million on refurbishing the property it then decided […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that VisitBritain’s overseas marketing activities are well planned and executed, and that they achieve high returns. However his report called on VisitBritain to adjust the balance of its activities further in favour of brand building work in emerging markets. VisitBritain’s main performance […]
Sir John Bourn, head of the National Audit Office, reported today that in the last year, costs on the MOD’s 20 biggest equipment projects have increased by £1.7 billion and that these projects have been delayed by three months each on average. The problems on these projects show that the sensible principles of Smart Acquisition […]
Sir John Bourn, head of the National Audit Office, reported today on progress made by the Office of Government Commerce (OGC) to improve the procurement of information technology (IT) systems by departments and agencies. He concluded that OGC has put structures in place to minimize the risk of future IT failure and that department and […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that single Community Programme funding is leading to greater involvement of deprived communities in influencing local decisions but more needs to be done to reach all sectors and groups. Thanks to simple and straightforward grant application procedures the Programme has been successful […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that good progress has been made by departments to improve their risk management capacity since his previous report in August 2000, although departments have further to go to demonstrate that they have made effective risk management a central part of their day […]
Sir John Bourn, head of the NAO, today published a report on the Inland Revenue’s accounts for the year 2003-04. Sir John confirmed that overall the Inland Revenue continued to secure an effective check over the assessment, collection and allocation of tax during the year. However, he has qualified his opinion in respect of Tax […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that Energywatch and Postwatch have achieved benefits for consumers but they need to do more to show the extent of these benefits. Over their first three years, Energywatch and Postwatch have successfully established their organisations, developed efficient systems to handle customer complaints and […]