HM Revenue & Customs: Customer service performance
Published on:Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
This commentary, on the first set of Work Programme data, has been produced for the Committee of Public Accounts.
The NHS made a substantial amount of efficiency savings in 2011-12. These will need to be sustained and built on if savings targets are to be met.
Farm oversight activity does not deliver value for money for the taxpayer and continues to burden compliant farmers unnecessarily.
The competition to let this franchise lacked oversight. The full cost to the taxpayer is unknown, but likely to be significant.
The Comptroller and Auditor General has again refused to sign off the financial accounts of the Ministry of Defence.
The NAO has underlined the success of the 2012 Games and stressed the importance of building on that success to deliver legacy benefits.
The Comptroller and Auditor General has qualified his opinion on the regularity of receipts and payments because of the level of error in maintenance assessments. He has also given an adverse opinion on the truth and fairness of the outstanding maintenance arrears.
The Trust board’s poor financial management and procurement of an unaffordable PFI scheme have left the Trust in a critical financial position.
The rapid expansion of the programme has been a significant achievement, but the DfE was unprepared for the scale of the financial implications.
HMRC is making some headway in reducing opportunities for tax avoidance, but over 100 new schemes have been disclosed in each of the last four years.
The BBC demonstrates sound financial management but must align its spending decisions more closely with its strategic priorities.
This briefing on Ofgem, a non-ministerial government department, is similar to the briefings we are producing on the 15 major government departments. It is produced primarily as a briefing for the Environment and Climate Change Committee, and is based on Ofgem’s annual report and accounts and our own work relevant to Ofgem.
Review of a sample of the data systems underpinning the input and impact indicators in the Department of Health’s Business Plan, Common Areas of Spend and wider management information.
Review of a sample of the data systems underpinning the input and impact indicators in the Department for Education’s Business Plan, Common Areas of Spend and wider management information.
Review of a sample of the data systems underpinning the input and impact indicators in the Ministry of Defence’s Business Plan, Common Areas of Spend and wider management information.
The first private company awarded a franchise to run an NHS hospital has made improvements in some clinical areas, but big financial challenges remain.
There are significant uncertainties in plans for cleaning-up Sellafield. The Authority is working to understand and address project under-performance.
The Comptroller and Auditor General has qualified his audit opinion on the 2011-12 accounts of the Serious Fraud Office in respect of the voluntary redundancy costs for the former Chief Executive Officer.
DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.