The development of the internet and ‘e’ services has opened new opportunities for public sector bodies to improve services, and the way they communicate with individuals and organisations, in innovative ways at potentially low cost. The Inland Revenue is at the forefront of this drive to offer internet and other electronic services. Early developments have […]
The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure they provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2001. The report includes details of measures taken by HM Customs & Excise to combat fraud. […]
Sir John Bourn, the Head of the NAO, reported to Parliament today that there has been progress in capturing for the nation more of the economic and social benefits of scientific research funded by the taxpayer. Commercialisation can range from making research outputs available to all, free of charge, to forming companies to develop innovative […]
Sir John Bourn, head of the National Audit Office, today reported to Parliament on the 2000-2001 Teachers’ Pension Scheme (England and Wales) Resource Account. He has limited the scope of the audit opinion because the Managers of the Scheme were unable to provide him at the date of his opinion with sufficient evidence to support […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the Joint Services Command and Staff College was a success story and had obtained value for money when using the PFI to procure its permanent home. The Ministry of Defence did well to establish the College but there is scope to improve […]
There has been a reduction in the estimated loss of social security benefit through fraud and error compared to previous years, according to a National Audit Office report published today. However, the total amount of Income Support and Jobseeker’s Allowance overpaid in 2000-2001, over £1 billion, is still substantial. As a result, head of the […]
Sir John Bourn, head of the National Audit Office, today welcomed progress made by the Prison Service in introducing programmes designed to help reduce the risk of reoffending but said there needs to be greater consistency in their provision across prisons. Currently around 58 per cent of prisoners are reconvicted within two years of being […]
NHS Direct, the national telephone healthcare advice service operated by nurses, has achieved a high level of customer satisfaction since its introduction. The service, which has been fully available throughout England and Wales since November 2000, has a good safety record. Evidence at the local level suggests that it can help reduce demand on healthcare […]
In a report to Parliament today, Sir John Bourn, the head of the National Audit Office, said that Postcomm, the new regulator of postal services, face a challenging remit as they seek to bring benefits to users of postal services through the introduction of competition, and pointed to serious risks to Postcomm’s strategy of improving […]
Student achievement rates in English higher education institutions have remained high during a period of considerable expansion of student numbers, although rates vary widely between institutions. The higher education sector will have to recruit and retain more students from hitherto poorly represented social groups and help them to succeed if the government’s learning targets are […]
Student achievement rates in English higher education institutions have remained high during a period of considerable expansion of student numbers, although rates vary widely between institutions. The higher education sector will have to recruit and retain more students from hitherto poorly represented social groups and help them to succeed if the government’s learning targets are […]
The National Audit Office has published the results of its examination into the inappropriate adjustment of waiting lists at a number of NHS trusts. In July of this year the NAO published its report Inpatient and outpatient waiting in the NHS looking at the accuracy and management of NHS waiting lists. In that report it […]
Sir John Bourn, Head of the National Audit Office, recognised in his Report to Parliament today the further progress which has been made by the Ministry of Defence in implementing Resource Accounts. The MoD has put in hard work and made great strides during the last year. However, Sir John has qualified his opinion on […]
It is important that organisations work well together and that departments tackle the barriers to joint working so that long lasting improvements are made to the quality of services that the public receive, Sir John Bourn, the Head of the NAO, reported to Parliament today. The report evaluates the achievements of 5 initiatives and highlights […]
Most (81%) public bodies involved in PFI projects believe that they are achieving satisfactory or better value for money from their PFI contracts according to a National Audit Office report presented to Parliament today, based on the first ever major survey of central government PFI projects in progress. There was generally positive feedback from service […]
Sir John Bourn, head of the National Audit Office, reporting today on the top 20 defence equipment projects in demonstration and manufacture, told Parliament that the Ministry of Defence is meeting the technical requirements of the majority of its customers, whilst continuing to improve cost control and beginning to bring delays under control. On the […]
Regulatory impact assessments (RIA) have helped contribute to better policy making and reducing the costs to business according to a National Audit Office report published today. It concludes that while there are many examples of good practice in the process of preparing RIAs across Whitehall, there is room for improvement. Presenting the report to Parliament, […]
The Inland Revenue, when required to make major enhancements to its national insurance computer system (NIRS 2) to accommodate significant legislative changes, decided to award a contract extension to Accenture, its existing supplier. And, according to a report from the National Audit Office, published today, the contract extension: offered better value for money than the […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the funding competition used to finance the refurbishment of the Treasury building in Whitehall saved the taxpayer £13 million. The competition resulted in savings of 7% of the cost of the deal over the lifetime of the project and assisted greatly in […]
Competition helps provide value for money and the Ministry of Defence (MOD) uses non-competitive procurement only where there are compelling reasons. It may not always be practicable or sensible to use competitive procurement, however, and over the last five years one quarter of the annual £9 billion defence equipment and services budget has been spent […]