This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during 2010-2011.
Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
This privacy statement explains how the Comptroller and Auditor General (C&AG) and the National Audit Office (NAO) use and protect any data they hold about you. This statement also summarises your rights in relation to that data.
HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.
The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.
This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.
Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
The NAO has published its report on the 2010-11 accounts of HM Revenue and Customs.
HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.
This examines the extent to which HMRC is well-placed to manage its compliance work following the pandemic, including future risks and challenges.
Most public bodies do not know how much fraud they face and cannot demonstrate that they have the correct level of counter fraud resources, according to the National Audit Office.
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is […]
This report looks at tax-free savings accounts for 6.3 million children born between 2002 and 2011, into which the government paid £2bn.
HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.
This report reviews developments in the sector and examines whether the Department, along with other departments with responsibility for local services, understands the impact of funding reductions on the financial and service sustainability of local authorities.
The NAO has published its report on the 2009-10 accounts of HM Revenue and Customs.
PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.
The Whole of Government Accounts (WGA) are the consolidated financial statements for the whole of the UK public sector, showing what the UK Government spends and receives, and what it owns and owes.
This is an interactive visualisation of the financial information contained within the Whole of Government accounts published over the last five years
This investigation sets out how HMRC introduced the 2017 IR35 reforms, and what lessons it has learned and taken forward.
Reported fraud in Employment Programmes is low despite past flaws such as in the New Deal. New improvement controls are better, yet risks remain.