Sir John Bourn, Head of the National Audit Office, told Parliament today that not all consumers have yet benefited from the move from 192 to 118 directory enquiry numbers, but that the market was still evolving. Specifically, the average residential consumer is paying more for a directory enquiries service with no obvious improvement in quality. […]
Sir John Bourn, head of the National Audit Office, said today that there were examples where the Regulatory Impact Assessment (RIA) process had helped departments to develop a better policy proposal. But there were also cases where its impact was limited because it had not been an integral part of the policy making process. Sir […]
Sir John Bourn, head of the National Audit Office, reported today on the progress that departments and their agencies have made to their construction delivery performance since his 2001 report “Modernising Construction”. He concluded that there had been a considerable improvement in completing projects to time and cost and that real savings were being delivered, […]
The National Audit Office reported today that, four years into the 10-year NHS Cancer Plan, substantial progress has been made in meeting the Plan’s targets. The thirty-four cancer networks which have been established have achieved important improvements in delivering cancer services across England. However, the networks need to be more effective and to develop partnership […]
Sir John Bourn, head of the National Audit Office, reported today that the Ministry of Defence (MoD) does well to manage the difficult job of having housing available for Service personnel and their families when posted overseas. However, it needs to adopt a greater customer focus in its delivery of housing services overseas. It also […]
Sir John Bourn, head of the National Audit Office, reported today that it could be made easier for citizens to seek redress for potential mistakes made by government organisations; and that greater efficiency in how those government organisations deal with complaints and appeals could bring significant savings. In 2003-04, citizens made over 1.4 million complaints […]
Today Sir John Bourn, head of the National Audit Office, reported to Parliament on developments in the financial management of European Union funds. His report summarises the main findings of the latest Annual Report by the European Court of Auditors, published in November 2004, which covers the management of the General Budget of the European […]
Patients’ experiences of cancer services in England in 2004 have broadly improved on the situation in 2000, when the NHS Cancer Plan was introduced, according to head of the National Audit Office Sir John Bourn. Patients responding to a national survey of cancer patients carried out by the NAO were more positive, to a greater […]
As a result of DTIs financial support and involvement, through its role as shareholder, Post Office Limited is now on a sounder financial footing, Sir John Bourn, head of the NAO, reported today. But the future of post offices remains uncertain and the DTI will need to be alert to falling volumes of business that […]
Sir John Bourn, head of the National Audit Office, reported today that significant success has been achieved on key Government homelessness targets. There have been large falls in the numbers of people sleeping rough and families with children living in Bed & Breakfast accommodation as an emergency response to homelessness. But more work remains to […]
Sir John Bourn, head of the National Audit Office, reported today that the Government is on course to achieve a significant increase in the level of electricity generated from renewable sources – as part of its response to global warming – but a number of challenges remain to achieving its 10 per cent target for […]
Sir John Bourn delivered today the National Audit Office’s 50th PFI/PPP report to Parliament, an update report on the new Darent Valley hospital which, in 1997, had been the first hospital procured under the PFI. Sir John reported that the hospital had been successfully delivered and the Trust had received a reduction in the overall […]
The Northern Ireland Department for Social Development has succeeded in significantly cutting the estimated amount of benefits paid incorrectly because of errors by officials. The Department estimates that, for benefits paid in 2003-04, overpayments and underpayments amounted to £13.4 million and £5.0 million respectively – down from £51.9 million and £5.5 million in 2002-03. However, […]
A report by the National Audit Office today has highlighted the major challenge faced by the Department for Education and Skills in reducing pupil absence from schools. The Department, together with local authorities and schools, has made some progress in reducing total absence. At the same time, there has been no decline in unauthorised absence, […]
Sir John Bourn, head of the National Audit Office, reported today on the progress made by the Department for Environment, Food and Rural Affairs (Defra) in implementing recommendations made by the Committee of Public Accounts following the 2001 outbreak of Foot and Mouth Disease. Good progress has been made on most of the recommendations made […]
Sir John Bourn, head of the NAO, today reported that the Northern Ireland Policing Board’s Best Value Performance Plan for 2004-05 generally meets the statutory requirements. To meet all requirements in future, it will need to make arrangements to assess the way in which the Board’s own functions are exercised. He also recommends that more […]
Sir John Bourn, head of the National Audit Office, reported today that the Home Office, together with other organisations, has instigated a number of programmes which have helped reduce thefts of and from vehicles by 30 per cent since 1999. This is a significant achievement but he added that there is nevertheless scope to reduce […]
Elite athletes competing in Olympic and Paralympic sports have been provided with major benefits as a result of lottery funding distributed by UK Sport. However, according to head of the National Audit Office Sir John Bourn, while UK Sport met its Olympic performance targets in Athens, performance in medal terms has been mixed and there […]
Sir John Bourn, head of the National Audit Office, today reported to Parliament on the £1.2 billion expansion of the PRIME contract, that DWP had succeeded in getting the deal it had set out to achieve. The decision to proceed via a non-competitive negotiation with LST was the right one. DWP introduced competitive tension into […]