This impacts case study shows how our work and identification of the cost of inadequate consumer protection was a catalyst for improvements to consumer law and delivery and accountability arrangements.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
This toolkit is designed to guide those overseeing public service markets or assessing the effectiveness of these markets in terms of value for money and user outcomes. It helps government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery.
This interactive publication draws on our audits of government contracts and engagement with government to provide practitioners with insights on the new, emerging higher standard for government contracting.
An investigation into why and how the Ministry of Justice adjusted Community Rehabilitation Companies’ (CRCs) contracts; and the financial and other implications of the adjustments to the CRCs’ contracts.
19 December 2017
The newly-created Competition and Markets Authority has made significant progress in improving how the UK’s competition regime works, and it is now more coherent than before. Business awareness of competition law, however, is low and while it has improved the robustness of its enforcement casework, the regime has so far not produced a substantial flow of enforcement decisions or fines.
The Financial Conduct Authority cannot know whether its activities are reducing the overall scale of financial services mis-selling to consumers. The most prominent example of mis-selling is Payment Protection Insurance (PPI). Between April 2011 and November 2015, firms paid out £22.2 billion in compensation to more than 12 million customers who had bought PPI.
The NDA’s fundamental failures in the Magnox contract procurement raise serious questions about its understanding of procurement regulations and its ability to manage large, complex procurements.
This impacts case study shows how our range of recommendations contributed substantially to the way the British Business Bank was established and works to ensure schemes do improve SMEs’ access to finance.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
DCLG has made good progress in its design of 100% local business rates retention but faces a challenging timescale for delivery.
This impacts case study shows how our review of the government’s sale of shares in Royal Mail led to the appointment of an expert panel that made recommendations about the whole system of Initial Public Offerings.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
This NAO report looks into the funding and oversight of the charity Broken Rainbow. Broken Rainbow provided support to lesbian, gay, bisexual and transgender victims and perpetrators of domestic violence. The charity received most of its funding through grants, principally from the Home Office.
The Department for Education should set out the planned overall impact of the programme on productivity and growth.
This impacts case study shows how our investigation highlighted risks in stewardship over the use of public funds by the Parliamentary and Health Service Ombudsman (PHSO), which led PHSO to develop an action plan to improve procurement policy, practice and effectiveness.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
This impacts case study shows how our identification of accounting errors kick-started a number of actions to improve financial management processes and training.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
This report examines how well the government has used public money to support the uptake of ultra-low emission cars.
The National Audit Office has today published a briefing describing how the centre of government is supporting departments to identify the people and skills needed to implement the UK’s exit from the European Union.
1 December 2017
This report examines how HM Treasury and HMRC manage tax measures that have an impact on the environment.
This impacts case study shows how our work has led to reform of contract management across government, including improved accountability and governance, information management and performance management.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.
This examines the causes of poor performance on the Thameslink, Southern and Great Northern network since the franchise began in September 2014, the effects on passenger services, financial outcomes for the operator and the Department, and the Department’s handling of the Thameslink, Southern and Great Northern franchise.