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  1. The use of sanctions and rewards in the public sector

    Report Value for money

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    This report contributes to the debate on incentivising public sector performance. It brings together the evidence on the effectiveness of sanctions and rewards (we commissioned Deloitte to conduct a review of the literature), summarises the results of our survey on their use in central government, and provides a practical guide on how to use them well. Discussions about how to lever greater levels of performance increasingly propose the use of these measures.

  5. The procurement of goods and services by HM Prison Service

    Report Value for money

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    The Prison Service has made significant progress in the way it manages its buying of goods and services such as food, clothing and utilities, the National Audit Office has today reported. In 2003 the National Audit Office found that the Prison Service’s procurement function was “fragmented and costly to deliver”. Since this report, the Prison […]

  6. Department for Work and Pensions: Handling Customer Complaints

    Report Value for money

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    Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]

  9. The Regeneration of the Greenwich Peninsula: A Progress Report

    Report Value for money

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    The O2, a central part of plans to regenerate the Greenwich Peninsula, opened on time in June 2007 and has become a highly successful entertainment venue which has boosted local employment. According to the National Audit Office, however, housing development on the rest of the Peninsula is taking longer than originally expected, and financial returns […]

  13. Ministry of Defence: The Defence Information Infrastructure

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    The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]

  16. Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008

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    In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]

  18. Skills for Life: Progress in Improving Adult Literacy and Numeracy

    Report Value for money

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    The strategy to improve basic literacy and numeracy skills has helped over 5.7 million adults achieve a qualification or other specified learning aim at a cost of £5 billion, according to the National Audit Office. The Department for Innovation, Universities and Skills and the Learning and Skills Council exceeded targets for the number of adults […]

  19. Ministry of Defence: Chinook Mk3 Helicopters

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    The NAO has today reported on whether the Ministry of Defence has taken appropriate steps to make its fleet of eight Chinook Mk3 helicopters operational. The helicopters were delivered in 2001 but airworthiness concerns mean that they have been kept in storage and not flown operationally. According to today’s report to Parliament, the MoD’s progress […]