HM Revenue & Customs clears most imported goods quickly, and processes for submitting customs declarations and payments for non-EU imports are straightforward, says a report out today from the National Audit Office. The rate of physical checks at the UK border is below the EU average, however, and the number of audits of traders has […]
The programme to maintain the UK’s nuclear deterrent beyond the life of the current system, with the introduction into service of the first of a new class of submarines in 2024, is at an early stage, but the Ministry of Defence has made good progress establishing programme management arrangements and engaging stakeholders. The timetable is […]
A £330 million programme has enhanced the 46 English Fire and Rescue Services’ capacity to respond to terrorist attacks and other catastrophic incidents such as major flooding. But better value for money could have been secured in the procurement of the specialist vehicles and equipment, according to a National Audit Office report out today. The New […]
Most Ministry of Defence projects funded by PFI deals are delivered satisfactorily, on time and on budget. In six of the eight projects examined by the NAO, the Department has generally achieved value for money through effective allocation and management of risks. Failures to identify and manage risks reduced the value for money achieved from […]
Alcohol-related ill-health is an increasing burden for the National Health Service. Alcohol misuse costs the health service in the order of £2.7 billion a year, but efforts to address it locally are not in general well-planned, the National Audit Office reported today. The Department of Health is however raising the profile of alcohol misuse by […]
The Security Industry Authority, the body which licences security guards, door supervisors and vehicle immobilisers, has secured a high level of compliance by people working in the industry with the requirement to be licensed, the National Audit Office has today reported. As at the end of May 2008, the Authority had issued over 248,000 licences […]
Under the management of the Department for Transport, the process for awarding passenger Rail Franchises in England and Wales has delivered better value for money, with subsidies expected to fall. But some fares will rise above inflation and crowding for many commuters will increase in the short term until investment delivers more carrying capacity. Today’s […]
A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were […]
Initiatives to reduce the administrative burdens of complying with regulations have helped improve business perceptions of the government’s approach to regulation but businesses have not reported a reduction in the time taken to comply with regulations. The Administrative Burdens Reduction Programme aims to reduce by a quarter by 2010 the cost to businesses of complying […]
The toolkit is designed to be used to assess the impact of the transition from UK Accounting standards to International Financial Reporting Standards (IFRS) on business and financial statements.
This report contributes to the debate on incentivising public sector performance. It brings together the evidence on the effectiveness of sanctions and rewards (we commissioned Deloitte to conduct a review of the literature), summarises the results of our survey on their use in central government, and provides a practical guide on how to use them well. Discussions about how to lever greater levels of performance increasingly propose the use of these measures.
The Prison Service has made significant progress in the way it manages its buying of goods and services such as food, clothing and utilities, the National Audit Office has today reported. In 2003 the National Audit Office found that the Prison Service’s procurement function was “fragmented and costly to deliver”. Since this report, the Prison […]
Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]