The C&AG has qualified the Social Fund Account for the seventh consecutive year. The account has been qualified because of material levels of error in discretionary awards, and in Funeral Expense Payments. He has also qualified, for the first time, his opinion on Sure Start Maternity Grants.
The Community Care Grant has an important role in helping vulnerable people to establish themselves in the community and in easing pressure on families. The scheme is designed to be flexible so that it can provide help in good time to those who need it but the scheme as currently designed does not deliver value for money.
The Comptroller and Auditor General has qualified the 2009-10 accounts of the DWP, which have been qualified every year since 1988-89, because of the material level of fraud and error in expenditure on state benefits.
There has been much public discussion about the affordability of public service pensions. To inform that debate, the National Audit Office has today published a report designed to bring greater transparency to, and understanding of, the cash costs involved. Today’s report found: Total payments to more than 2 million pensioners in the UK’s four largest […]
The Pension Protection Fund, which protects private sector pensions, has delivered value for money in terms of investing efficiently and preparing adequately for the potential impact of future claims, a National Audit Office report says today. The Fund must take steps to ensure that it continues to deliver value for money in the future, particularly […]
This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for Work and Pensions during the last Parliament.
Comprehensive Spending Review 2007 covering the period 2008-2011
Review of the data systems for Public Service Agreement 8 led by the Department for Work and Pensions: ‘Maximise employment opportunity for all’
A Department for Work and Pensions programme to reduce the number of people claiming incapacity benefits and help them into work has had a limited impact and, while a serious attempt to tackle an intractable issue, has turned out to provide poor value for money.
Comprehensive Spending Review 2007 covering the period 2008-2011
Review of the data systems for Public Service Agreement 17 led by the Department for Work and Pensions: ‘Tackle poverty and promote greater independence and well-being in later life’
DWP does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Although mistakes are difficult to detect, correct and prevent, the scale of overpayments and underpayments demonstrates a clear need for improvement.
DWP has not reduced the mistakes made by staff processing benefits. In 2009-10 it overpaid an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge facing the Department should not be underestimated.
The majority of carers who receive benefits from the Department for Work and Pensions (DWP) are satisfied with the support they receive, worth up to £2 billion a year. The Department is delivering carers’ benefits effectively and has made improvements in processing claims in the last few years. But at least a fifth have difficulties […]
A review by the National Audit Office of overpayments to public service pensioners totalling £90 million has found a complex and fragmented administrative process, prone to error, and for which there is no clear overall responsibility. The process requires effective joint working between the parties involved (the five public service pension schemes, HM Revenue and […]
The head of the National Audit Office, the Comptroller and Auditor General, has today qualified the accounts of the Department for Work and Pensions for the 20th consecutive year. The accounts have been qualified because of the material level of fraud and error in expenditure on state benefits, except for State Pension which has a […]
Report examining the underpayment of state pension, setting out how this happened and what DWP is doing to rectify this.
Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]
At a cost of £1.47 billion by March 2009, Train to Gain had supported employer-focused training for over one million learners, and had developed a skills brokerage service with which a majority of employers was satisfied. But while Train to Gain has achieved undoubted benefits for employers, the NAO has concluded that over its full […]
This report looks at whether the government is achieving value for money in its management of child maintenance.