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  2. Council Tax Support

    Report Value for money

    Published on:

    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

  3. Managing the welfare cap

    Report Value for money

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  5. Efficiency – who’s judging?

    Insight Opinion

    Published on:

    Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?

  8. Confirmed impacts: NAO report helps HMRC improve customer service (2013)

    Report

    Published on:

    Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service.

    This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

  9. How to audit artificial intelligence models

    Insight Opinion

    Published on:

    In our ever-increasing digital and automatized world, certain buzzwords are becoming more centre stage in the public sector. One of them is “artificial intelligence”. While the concept, and development, of artificial intelligence is not new (artificial intelligence was first recognised as a formal discipline in the mid-1950s), it is a word that has been casually […]

  10. Her Majesty’s Revenue & Customs 2013-14 accounts

    Report Financial audit

    Published on:

    The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.

  11. Business support schemes

    Report Value for money

    Published on:

    This report examines the Department for Business, Energy & Industrial Strategy’s management of its business support schemes.

  13. 2012-13 review of the data systems for HM Revenue and Customs

    Report Value for money

    Published on:

    Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.
    This review was carried out on the 2012-15 Business Plan. Revised Business Plans were issued in June 2013.

  14. Progress in tackling tobacco smuggling

    Report Value for money

    Published on:

    Tobacco smuggling is a significant threat to tax revenues. HMRC’s renewed strategy sets out the right measures but the Department’s performance is disappointing.

  15. Government has increased its climate change ambition, now it must step up to the challenge

    Insight Opinion

    Published on:

    Achieving net zero greenhouse gas emissions will be a colossal challenge for the UK and one that will require all parts of government to work together. The NAO has audited numerous cross-government projects and programmes in the past, ranging from the 2012 Olympics to preparations for EU Exit. This experience has given us a deep […]

  16. Housing Benefit fraud and error

    Report Value for money

    Published on:

    The Department for Work & Pensions should have increased its focus on Housing Benefit fraud and error sooner, and is now facing an escalating problem.

  17. Managing debt owed to central government

    Report Value for money

    Published on:

    Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.

  18. Tackling tax credits error and fraud

    Report Value for money

    Published on:

    HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.

  19. Rolling out Universal Credit

    Report Value for money

    Published on:

    In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.

  20. Tax avoidance: tackling marketed avoidance schemes

    Report Value for money

    Published on:

    HMRC is making some headway in reducing opportunities for tax avoidance, but over 100 new schemes have been disclosed in each of the last four years.