Search results for 'Tax'

Clear all filters

Showing 121 - 140 of 381 results

  2. Support for Parliament

    The NAO supports Parliament by looking at how government has spent money delivering its policies and if that money has been used in the best way to achieve the intended outcome.

  4. Investigation into HMRC’s contract with Concentrix

    Report Value for money

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  5. A Short Guide to HM Revenue & Customs

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  6. Replacing the Aspire contract

    Report Value for money

    Published on:

    This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.

    June 2016

  8. Managing the welfare cap

    Report Value for money

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  10. Fraud and Error Stocktake

    Insight Good practice guides

    Published on:

    The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

  11. Fraud landscape review

    Report Value for money

    Published on:

    The exact scale of fraud within government is unknown. The quality and completeness of fraud data is often variable.

  14. Council Tax Support

    Report Value for money

    Published on:

    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

  15. The quality of service for personal taxpayers

    Report Value for money

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  16. Department for Work and Pensions 2015-16 accounts

    Report Financial audit

    Published on:

    The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.

  17. Efficiency – who’s judging?

    Insight Opinion

    Published on:

    Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?

  20. Tackling tax credits error and fraud

    Report Value for money

    Published on:

    HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.