Government call centres in general provide a service which is good value for money and over three quarters of callers are satisfied with the services they receive but some centres need to do more to meet the public demand, Sir John Bourn, head of the National Audit Office, reported to Parliament today. He also recommended […]
Student achievement rates in English higher education institutions have remained high during a period of considerable expansion of student numbers, although rates vary widely between institutions. The higher education sector will have to recruit and retain more students from hitherto poorly represented social groups and help them to succeed if the government’s learning targets are […]
Few public services provided on-line allow citizens to carry out transactions with departments electronically such as applying for and getting a driving licence and claiming and receiving benefits, Sir John Bourn, the head of the NAO, reported to Parliament today. Sir John highlighted three risks to successful implementation of electronic services. First, the public may […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the extent to which the Highways Agency has obtained best value for the taxpayer on the disposal of property acquired in connection with road construction. Since the Agency was created in 1994, it has raised £238 million (at 1999 prices) from […]
Executive Agencies can improve how they set targets and do more to ensure that their initiatives are leading to better delivery of services, Sir John Bourn, the Head of the National Audit Office reported today. He presented to Parliament four reports which assess how agencies are seeking to improve public services. Executive Agencies need to […]
Winding-up the affairs of The New Millennium Experience Company Limited (NMEC) was handled in a professional way, Sir John Bourn, head of the National Audit Office, told Parliament today. Getting NMEC into the position where it was able to go in a solvent state into voluntary liquidation on 18 December 2001 was a major task. […]
Sir John Bourn, head of the National Audit Office (NAO), has reported to Parliament on the outcome of financial audit work undertaken by the NAO in central government over the past year. Today’s report examines the progress made by government departments in a number of important areas – most notably the development of corporate governance […]
Consumers spend some £400 billion each year on goods and services bought from the private sector. The Audit Commission and the National Audit Office have concluded that there is scope for a real improvement in the way in which consumers’ interests are protected. In a joint initiative the two audit organisations have looked at consumer […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that many NHS hospitals have made important improvements in the way they admit and discharge patients, and manage their bed stock. But there are significant variations in performance, and some trusts could do more to reduce the number of cancelled operations and […]
Head of the National Audit Office Sir John Bourn today reported to Parliament on the National Insurance Fund account for 2002-03. His examination indicates that, in total, the level of fraud and error in National Insurance Fund benefits was significantly less than one per cent of expenditure. Sir John was therefore able to give an […]
The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure they provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2001. The report includes details of measures taken by HM Customs & Excise to combat fraud. […]
Sir John Bourn, head of the National Audit Office, told Parliament today that in recent years the Ministry of Defence have produced fewer trained pilots than the Armed Services require, and some 45 a year (18 per cent) fewer than needed have entered operational service. This situation has contributed to a shortfall in operational pilots […]
Sir John Bourn, head of the National Audit Office, today told Parliament that defence equipment acquisition was an inherently complex and often expensive task. Co-operation adds another layer of complexity. It also offers potential economic, military, industrial and political benefits but in the past not all of these have been secured. Recent initiatives from the […]
Sir John Bourn, head of the National Audit Office, reported today that the Home Office’s Immigration and Nationality Directorate has increased its capacity for removing failed asylum applicants but the number of people removed or returning voluntarily each month is still less than the number of unsuccessful cases (Based on the period April to December […]
The construction industry and government organisations influencing the procurement of construction work could do more to improve the health and safety of construction workers, according to the National Audit Office. The HSE as regulator also has a role to play in contributing towards reducing deaths and injuries. There has been a 5 per cent reduction […]
England and Wales have a good record in containing and eradicating major outbreaks of plant pests and diseases, according to a report today by the National Audit Office. The Department for Environment, Food and Rural Affairs has a key role to play in maintaining this good record but there are several ways in which it […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that although the Private Finance Initiative deal for the construction of the Channel Tunnel Rail Link was in many respects unique, the lessons to be learned from the project’s near collapse are not. The report makes three key points. In negotiating with the […]
Sir John Bourn, Head of the National Audit Office reported today that there has been a downward trend in TV Licence fee evasion. But evasion is costing the BBC an estimated £141 million a year in lost revenue, and more on some estimates. This is equivalent to an extra £6 being available to the BBC […]
NHS Direct, the national telephone healthcare advice service operated by nurses, has achieved a high level of customer satisfaction since its introduction. The service, which has been fully available throughout England and Wales since November 2000, has a good safety record. Evidence at the local level suggests that it can help reduce demand on healthcare […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the way in which the Arts Council of England manage the risks during the construction phase of major capital projects funded by the National Lottery. He found that the Arts Council have, from the outset, adopted a pro-active approach to monitoring […]