These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).
The NAO welcomes the progress being made by the Northern Ireland Social Security Agency in reducing levels of fraud and error in benefit payments.
The provision of adequate adult social care poses a significant public service challenge. Demand for care is rising while public spending is falling.
Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.
The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.
The Pensions Regulator and other agencies regulating defined contribution pension schemes should take a concerted approach towards collecting evidence and assessing risks to members.
Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.
This commentary, on the first set of Work Programme data, has been produced for the Committee of Public Accounts.
The Comptroller and Auditor General, has published his audit opinion on the 2011-12 accounts of the Department for Work and Pensions.
The Annual Report and Accounts shares details of our work and performance.
The Comptroller and Auditor General has today qualified his audit opinion on the 2011-12 Social Fund White Paper Account.
The C&AG has today made available on the NAO website a short report prepared for the Department for Work and Pensions on the Department’s management of its contractual relationship with its primary medical services provider, along with the Department’s response to his recommendations.
Review of a sample of the data systems underpinning the input and impact indicators in the Department for Work and Pensions’ Business Plan, Common Areas of Spend and wider management information.
The Comptroller and Auditor General has qualified his opinion on the regularity of receipts and payments because of the level of error in maintenance assessments. He has also given an adverse opinion on the truth and fairness of the outstanding maintenance arrears.
This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on the Department for Work and Pensions during 2011-12.
The Comptroller and Auditor General has once again been unable to give a full sign off to the Client Funds Account of the Child Maintenance and Enforcement Commission.
DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.
Our 2016 memorandum was prepared to inform the Work and Pensions Committee’s inquiry into the future of Jobcentre Plus (JCP), including the likely effects of planned welfare policy changes on JCP footfall and journey time to jobcentres. In October 2017 we published an associated interactive data model allowing exploration of the time it will take for people to travel to their nearest jobcentre.
Plans by CMEC to reduce its spending are based on uncertain estimates. There is a risk that additional cuts might be needed late on in the Spending Review which could have an adverse effect on services.
Her Majesty’s Revenue and Customs continues to make progress in ensuring that income tax levied under the Scottish rate will be assessed and collected properly, but still faces significant challenges to ensure that all Scottish taxpayers are correctly identified