Responding to an increasingly diverse society is essential if public services are to meet their full potential, Sir John Bourn, head of the NAO, reported to Parliament today. This report – the first of its kind by the NAO – looks across Whitehall at the way in which government bodies are taking steps to better […]
Sir John Bourn, head of the National Audit Office, reported today on the mixed success with which the Department for Environment, Food and Rural Affairs (Defra) is transposing European legislation uinto UK law and preparing for its implementation. Defra deals with more European legislation than any other government department, and its mixed success demonstrates how […]
The Maritime and Coastguard Agency (MCA), the principal government body for enforcing ship safety standards, makes a major contribution to the UK’s ship safety record, now one of the best in the world. However, according to a report to Parliament today by Sir John Bourn, head of the National Audit Office, the MCA can increase […]
A National Audit Office report today finds that NHS trusts need to do more to identify property they no longer need and dispose of it more quickly and effectively. Better management could bring forward some sales and release significant sums for use elsewhere in the NHS. The NHS has one of the largest estates in […]
Sir John Bourn, head of the National Audit Office, today reported that the Criminal Injuries Compensation Authority’s productivity and processes compared well when benchmarked against three private sector insurance companies. The examination highlighted opportunities for the Authority to make improvements, and the report sets out 23 recommendations aimed at enhancing the quality of service provided […]
The Inland Revenue has in recent years improved the way it checks compliance with Inheritance Tax. It has also done a great deal to reduce the burden on those who have to sort out the tax affairs of an estate when someone dies. Today’s report from head of the NAO Sir John Bourn highlights ways […]
Recorded sickness absence by Prison Service staff has increased since 1999, especially absence caused by stress, anxiety or depression, according to a report by the National Audit Office. However, much of the overall increase may be down to under-reporting in earlier years. Today’s report points out that the Service has made considerable progress in improving […]
The Environment Agency has made much progress since its creation in 1996 in providing more consistent and professional regulation of the waste industry in England and Wales and in improving standards in the industry, according to a report today from the National Audit Office. The Agency could, however, provide more effective and efficient regulation by […]
Passengers’ satisfaction with Britain’s railway stations has improved a little in recent years, but remains low for many stations and for many of the facilities provided at them, according to a report by the National Audit Office. There are also increasing passenger capacity pressures at some of the largest stations during peak periods. There is […]
Sir John Bourn, head of the National Audit Office, reported today that the Emissions Trading Scheme has brought about a reduction in emissions of greenhouse gases and that the Scheme has benefited the UK economy. He noted that, whilst some reductions were likely to have happened without the Scheme, most of the reductions were generated […]
A National Audit Office report to Parliament today on the handling of the 2001 foot and mouth outbreak showed that the outbreak cost the public sector over £3 billion and the private sector more than £5 billion. According to head of the NAO Sir John Bourn, lessons to be learned from the outbreak, unprecedented in […]
In recent years the Highways Agency has improved the condition of England’s motorway and trunk roads network and has also strengthened the management and delivery of its maintenance programme. But, according to a National Audit Office report, there is scope for the Agency to make further improvements in measuring the condition of the network, targeting […]
Sir John Bourn, head of the National Audit Office, reported today that the Invest to Save (ISB) programme has fostered better working together by organisations, departments, agencies and local authorities. But there is less evidence of what the programme has achieved in terms of tangible outputs. In its study of the Invest to Save Budget, […]
The 1901 census website is now running successfully and problems originally encountered when the Public Record Office and QinetiQ implemented the site in January 2002 have been overcome. Moreover, according to todays report to Parliament by NAO head Sir John Bourn, the lessons learned will be valuable to government and other public sector bodies planning […]
Sir John Bourn, head of the National Audit Office, reported today that the Office of Government Commerce (OGC) has had a positive impact in improving departments procurement of goods and services but that there are several key areas for improvement. The NAO report confirms that by 31 March 2003 departments had generated savings of 1.6 […]
The Strategic Rail Authority successfully managed the termination of Connex South Eastern’s franchise after the SRA lost confidence in the company’s financial management, according to the National Audit Office. Taxpayers’ interests were largely protected and passenger services maintained. But this case did highlight lessons for the awarding and managing of franchises. In June 2003, the […]
The head of the National Audit Office, Sir John Bourn, today reported to Parliament that the Department for Work and Pensions and their contractor Schlumberger have improved arrangements for the medical assessment of benefit claims since the National Audit Office reported on this subject in 2001. They have improved the speed of processing, the standard […]
Competition helps provide value for money and the Ministry of Defence (MOD) uses non-competitive procurement only where there are compelling reasons. It may not always be practicable or sensible to use competitive procurement, however, and over the last five years one quarter of the annual £9 billion defence equipment and services budget has been spent […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the failure to introduce the Benefits Payment Card had cost the Department of Social Security some £127 million in nugatory system development. Delays in the Card programme, which was part of a pioneering Private Finance Initiative (PFI) project designed also to […]
The innovative Individual Learning Accounts (ILA) scheme was aimed at widening participation in learning and helping to overcome financial barriers faced by learners, particularly amongst those who lack skills and qualifications. The scheme, which subsidised the costs of appropriate courses, was implemented too quickly and inadequately planned. The Department for Education and Skills had no […]