Sir John Bourn, head of the NAO, today published a report on HM Revenue and Customs’ (HMRC’s) accounts for the year 2005-2006. HMRC collected total revenue of some £404 billion. For the fourth year running, Sir John has qualified his opinion on the Trust Statement in respect of tax credits because of the likely level […]
Few national targets for improving public services can be achieved by central government departments alone. Successful delivery of Whitehall’s targets, set out in Public Service Agreements (PSAs), relies on a complex chain of organisations involving local authorities and health trusts, as well as private, voluntary and community organisations. Government departments should build stronger partnerships with […]
When measuring the performance of maintained schools in improving the academic achievements of their pupils, the Department for Education and Skills should take account of newly available data on the academic achievements of the pupils in earlier stages of their education and on aspects of their economic, social and cultural backgrounds. This recommendation appears in […]
Sir John Bourn, head of the NAO, today reported that the Northern Ireland Policing Board’s Best Value Performance Plan for 2004-05 generally meets the statutory requirements. To meet all requirements in future, it will need to make arrangements to assess the way in which the Board’s own functions are exercised. He also recommends that more […]
The majority of people who received an anti-social behaviour intervention, in a sample of cases examined by the National Audit Office, did not re-engage in anti-social behaviour. But, for a number of perpetrators interventions had limited impact. Seventeen per cent of the population perceive high levels of anti-social behaviour in their area and the cost […]
Sir John Bourn, head of the National Audit Office, reported today that it could be made easier for citizens to seek redress for potential mistakes made by government organisations; and that greater efficiency in how those government organisations deal with complaints and appeals could bring significant savings. In 2003-04, citizens made over 1.4 million complaints […]
Sir John Bourn, head of the National Audit Office, reported today that the Ministry of Defence (MoD) does well to manage the difficult job of having housing available for Service personnel and their families when posted overseas. However, it needs to adopt a greater customer focus in its delivery of housing services overseas. It also […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that not all consumers have yet benefited from the move from 192 to 118 directory enquiry numbers, but that the market was still evolving. Specifically, the average residential consumer is paying more for a directory enquiries service with no obvious improvement in quality. […]
Sir John Bourn, head of the National Audit Office, reported today on the progress that departments and their agencies have made to their construction delivery performance since his 2001 report “Modernising Construction”. He concluded that there had been a considerable improvement in completing projects to time and cost and that real savings were being delivered, […]
The National Audit Office today released a report showing the potential for modern methods of construction to provide good quality homes quickly and efficiently. The NAO also provides guidance on identifying and managing the risks associated with modern methods of construction. This work responds to a request from the Office of the Deputy Prime Minister […]
Sir John Bourn, the head of the National Audit Office, reported to Parliament today on the cancellation of the Paddington Health Campus scheme in June 2005 at a cost of £15 million. The scheme was a complex and ambitious attempt to build a world-class healthcare facility and ultimately proved to be beyond the capacity of […]
Sir John Bourn, head of the National Audit Office, reported today on the progress made by the Department for Environment, Food and Rural Affairs (Defra) in implementing recommendations made by the Committee of Public Accounts following the 2001 outbreak of Foot and Mouth Disease. Good progress has been made on most of the recommendations made […]
Sir John Bourn, Head of the National Audit Office told parliament today that a new radio system for the police, Airwave, could deliver considerable benefits. For instance, Airwave will give a clear digital voice service and offers the possibility of data transmissions and remote access to police computers. The service, procured under the PFI by […]
A report by Sir John Bourn, head of the NAO, was published today with the Inland Revenue Resource Account and the Trust Statement account of tax and NI collected. Sir John confirmed that the Inland Revenue continued to secure an effective check over the assessment, collection and allocation of tax during the year 2001-02. During […]
Sir John Bourn, head of the National Audit Office, reported today on progress made by the Office of Government Commerce (OGC) to improve the procurement of information technology (IT) systems by departments and agencies. He concluded that OGC has put structures in place to minimize the risk of future IT failure and that department and […]
Ofwat has secured better data on the amount of water leaking from water companies’ systems, according a report to Parliament by Sir John Bourn, head of the National Audit Office, but there is uncertainty over the effectiveness of water efficiency projects that seek to help consumers waste less water. The Water Services Regulation Authority (Ofwat) […]
Clarification Point 2 in the C&AG introduction (page 26), should read: “From April 2003 an additional one per cent National Insurance contribution has been collected and allocated directly to the National Health Service, bringing the total payments to the NHS to some £16.8 billion in 2004-2005 (£14.9 billion in 2003-2004).” Head of the National Audit […]
Sir John Bourn, head of the National Audit Office, reported today that in the last year, costs on the MOD’s 20 biggest equipment projects have increased by £1.7 billion and that these projects have been delayed by three months each on average. The problems on these projects show that the sensible principles of Smart Acquisition […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that he had identified five critical issues which departments must pay careful attention to if the extra £61 billion spent on improving public services over the next three years is to have its full impact. It is too early to tell whether […]
The right to roam was successfully introduced two months ahead of target, according to a report by the National Audit Office. Information on how to use this new right is generally good, although there are lessons to be learned on estimating and managing costs, with expenditure on the scheme almost double the original estimate. But, […]