The BBC Trust today (18 March 2009) published an independent report it had commissioned from the National Audit Office on the BBC’s management of its strategic contracts with the private sector. Jeremy Peat, BBC Trustee, said: “The Trust welcomes this report from the NAO into the BBC’s strategic contracts. We are pleased that the NAO […]
The Rural Payments Agency has made good progress, but still has more to do to resolve all the problems it experienced in administering the 2005 EU single payment scheme to farmers in England, according to a report by the National Audit Office. It succeeded in meeting the June 2007 deadline for paying claims under the […]
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
An initiative, begun in 2004, by the National Offender Management Service to build a single offender management IT system for the prison and probation services has not delivered value for money. A National Audit Office investigation found the project had been hampered by poor management leading to a three-year delay, a doubling in project costs […]
The successful introduction of IT systems is a crucial element in major Government programmes to deliver better services to the public -whether through providing new services, making existing services more efficient and responsive to citizens’ needs, or improving organisational performance. A report published today by the National Audit Office identifies common threads in IT-enabled programmes […]
This report draws together our experience of the main challenges and barriers to better use of data across government.
Plans to increase the efficiency and effectiveness of services such as human resources, payroll and finance could cost the Department for Transport £81 million (by March 2015) rather than saving £57 million as originally expected. There will need to be substantial improvements in the shared service centre’s productivity if the Department’s original targets are to […]
Difficulties encountered by a government agency in making payments under the EU’s Single Payment Scheme have caused distress to a significant minority of farmers, cost farmers money in additional interest and bank charges, and undermined the farming industry’s confidence in the agency, according to a report published today. The study by the National Audit Office […]
This report examines how effectively the Cabinet Office coordinates the 2016–2021 National Cyber Security Programme.
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]
The Child Support Reforms introduced in 2003 were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of the Child Support Agency in 1993. With hindsight the Child Support Agency was never structured in a way that would enable the policy to be delivered cost-effectively. While the Reforms have […]
The Highways Agency successfully transferred to the private sector the risks associated with procuring a digital information system for England’s motorway network. The procurement lasted five years, however, over twice as long as the Agency originally expected, and two well qualified potential bidders dropped out during a 17 month short listing process, leaving just two […]
Delivering the National Programme for IT in the NHS is proving to be an enormous challenge. All elements of the Programme are advancing and some are complete, but the original timescales for the electronic Care Records Service, one of the central elements of the Programme, turned out to be unachievable, raised unrealistic expectations and put […]
Amyas Morse, the Comptroller and Auditor General (C&AG) of the National Audit Office, has reported on the 2017-18 accounts of HM Revenue & Customs. His report focuses on tax revenue; Personal Tax Credits and Child Benefit error and fraud; and HMRC’s digital transformation programme.
The 1901 census website is now running successfully and problems originally encountered when the Public Record Office and QinetiQ implemented the site in January 2002 have been overcome. Moreover, according to todays report to Parliament by NAO head Sir John Bourn, the lessons learned will be valuable to government and other public sector bodies planning […]
The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]
The National Audit Office reported to Parliament today the results of its examination of the National Programme for IT in the NHS. The Programme’s scope, vision and complexity are wider and more extensive than any ongoing or planned healthcare IT programme in the world and it represents the largest single IT investment in the UK […]
Few public services provided on-line allow citizens to carry out transactions with departments electronically such as applying for and getting a driving licence and claiming and receiving benefits, Sir John Bourn, the head of the NAO, reported to Parliament today. Sir John highlighted three risks to successful implementation of electronic services. First, the public may […]
Staying Safe Online covers two Government funded initiatives which aim to educate members of the public about how to stay safe online: Get Safe Online is for adults and small businesses and ThinkuKnow is aimed at parents, teachers and young people. Both initiatives have achieved good value for their limited resources, using cost effective means […]