Sir John Bourn, head of the National Audit Office, today reported that the Criminal Injuries Compensation Authority’s productivity and processes compared well when benchmarked against three private sector insurance companies. The examination highlighted opportunities for the Authority to make improvements, and the report sets out 23 recommendations aimed at enhancing the quality of service provided […]
There is scope to reduce the balances held in the National Lottery Distribution Fund, which stood at 2.7 billion in March 2004, according to a report published today by Sir John Bourn, head of the National Audit Office. But significant reductions could take time and lottery distributors face a range of uncertainties and risks in […]
Pooling the Royal Navy’s, Army’s and Royal Air Force’s battlefield helicopters has brought significant benefits, Sir John Bourn, the head of the National Audit Office, told Parliament today. Efficiencies have been produced through a joined up approach, by standardising procedures and removing duplication, but there is a large shortfall in helicopter capability and further improvements […]
Presenting the report to Parliament Sir John Bourn, the head of the NAO, recognised the effort and resources being put into boosting central government presence on-line and in promoting e-government among local authorities. The Office of the e-Envoy has given a clear cultural lead from the centre to departments developing e-business initiatives. But to maximise […]
Sir John Bourn, Head of the National Audit Office reported today on the entry clearance operation run by UKvisas at British Embassies, High Commissions and Consulates around the world. It is government policy to facilitate the entry of those qualifying for visas as quickly and simply as possible, while turning away unqualified applicants. UKvisas faces […]
Competition helps provide value for money and the Ministry of Defence (MOD) uses non-competitive procurement only where there are compelling reasons. It may not always be practicable or sensible to use competitive procurement, however, and over the last five years one quarter of the annual £9 billion defence equipment and services budget has been spent […]
Patients’ experiences of cancer services in England in 2004 have broadly improved on the situation in 2000, when the NHS Cancer Plan was introduced, according to head of the National Audit Office Sir John Bourn. Patients responding to a national survey of cancer patients carried out by the NAO were more positive, to a greater […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the introduction of competition into the domestic gas market has benefited customers through lower prices, greater choice and better service. Some 20 million domestic customers currently spend around £6 billion a year on gas and so far over 4 million have switched […]
Executive Agencies can improve how they set targets and do more to ensure that their initiatives are leading to better delivery of services, Sir John Bourn, the Head of the National Audit Office reported today. He presented to Parliament four reports which assess how agencies are seeking to improve public services. Executive Agencies need to […]
Sir John Bourn, head of the National Audit Office, today told Parliament that the Ministry of Defence (the Department) is introducing “Smart Acceptance”* procedures, which should, if applied with rigour, address weaknesses in existing processes for accepting equipment which have occasionally cost one or all of time, money and capability. For example, the report identifies […]
The Comptroller and Auditor General, Sir John Bourn, today reported to Parliament the results of his examination of the 17 Summarised Accounts* which cover the financial activities of the National Health Service in England, with an annual budget of some £36 billion. Sir John’s opinion on each of the summarised accounts is unqualified. His report […]
The Department for Culture, Media and Sport’s decision to provide additional public funding for the English national stadium project at Wembley is an example of well managed risk taking, Sir John Bourn, Head of the National Audit Office said today. The Department, working closely with Sport England, has thoroughly reviewed the project and taken appropriate […]
There is a strong rationale for modernising NHS dentistry, but significant risks will have to be managed if the new arrangements announced by the Department of Health are to be effective and provide value for money, according to the National Audit Office. In particular, given the scepticism of some dentists compounded by a lack of […]
The Inland Revenue’s strategic partnership with Electronic Data Systems Limited (EDS) has been successful in helping the Department deliver significant changes in taxation policy to demanding timetables, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The Department and EDS run the contract as a partnership, recognising the need for both […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Royal Armouries* in July 1999 successfully negotiated a revised deal with Royal Armouries (International) plc** (“RAI”) which ensured that the Royal Armouries Museum in Leeds remained open. The revised deal has also made it possible for the future redevelopment of […]
The Department for International Development responds to the international HIV/AIDS epidemic on a wide number of fronts, and has increased its expenditure in this area in recent years. It has also recently announced an intensified effort to address the epidemic, one of the major threats to international development goals. A National Audit Office report has […]
In a report to Parliament today, Sir John Bourn, the head of the National Audit Office, said that Postcomm, the new regulator of postal services, face a challenging remit as they seek to bring benefits to users of postal services through the introduction of competition, and pointed to serious risks to Postcomm’s strategy of improving […]
Student achievement rates in English higher education institutions have remained high during a period of considerable expansion of student numbers, although rates vary widely between institutions. The higher education sector will have to recruit and retain more students from hitherto poorly represented social groups and help them to succeed if the government’s learning targets are […]
The Office of Fair Trading (OFT) has improved its protection of consumers following a November 2000 report by the Committee of Public Accounts, Sir John Bourn, head of the National Audit Office, said today. He also stated that recent changes to legislation should strengthen its work further. But the OFT will need to be vigorous […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the £635 million contract awarded to Siemens Business Services (SBS) to process transactions and provide a service to National Savings’ 30 million customers. The partnership forms a vital part of a programme of modernisation and transformation which aims to provide better […]