The Government has not in general measured the benefits delivered by its two central internet services Directgov and Business.gov, and the infrastructure service Government Gateway, which together cost some £90 million a year.
In his annual speech in Parliament, Gareth Davies, head of the NAO, said government can provide people with better public services despite the challenging fiscal backdrop.
This report describes progress following the second phase of HMCTS’s reform programme, which ended in January 2019.
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
The Comptroller & Auditor General , Gareth Davies, has qualified his opinion on the regularity of HMRC’s 2018-19 Resource Accounts.
The Department for Work and Pensions successfully managed the introduction of the new state pension, but it is not yet clear whether the simplified system will encourage people to save more for their retirement.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.
This report examines how effectively the Cabinet Office coordinates the 2016–2021 National Cyber Security Programme.
This report investigates the NHS’s response to the cyber attack that affected it in May 2017 and the impact on health services.
Last updated – 04 September 2019 Introduction HM Courts & Tribunal Service (HMCTS) is an executive agency of the Ministry of Justice. It is responsible for supporting the independent judiciary in the administration of criminal, civil and family courts and tribunals in England and Wales and for non-devolved tribunals in Scotland and Northern Ireland. In […]
The Cabinet Office has not yet established a clear role for itself in coordinating and leading departments’ efforts to protect their information, according to the National Audit Office. Today’s report found that its ambition to undertake such a role is weakened by the limited information which departments collect on their security costs, performance and risks. […]
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
HM Courts & Tribunals Service’s £1.3bn court reform programme is nearing its end. This report examines progress implementing the programme.
The BBC’s approach to managing its workforce shows definite progress. It will need to monitor workforce changes carefully to build on the recent progress it has made.
The Service has achieved value for money for debt advice but has not yet shown that its money advice is achieving value for money.
The Department for Work and Pensions successfully managed the introduction of the new state pension, but it is not yet clear whether the simplified system will encourage people to save more for their retirement.
The BBC World Service has used savings generated since 2010 to invest in new digital and television services. There is, however, scope to improve the approach to target setting and performance reporting.