Showing 61 - 80 of 2671 results

  2. Universal Credit: early progress

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    Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.

  3. Universal Credit advances fraud

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    This report outlines the extent of Universal Credit advances fraud and the DWP’s actions to detect, recover and prevent it.

  4. United Kingdom Passport Agency: The passport delays of Summer 1999

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    Delays in issuing passports earlier this year led to much anxiety and inconvenience for members of the public hoping to travel. By June, the Passport Agency had around 565,000 applications awaiting processing. Sir John Bourn, head of the National Audit Office, reported to Parliament today on the delays at the Agency during Summer 1999. Several […]

  7. UK Trade & Investment: Trade Support

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    A National Audit Office report on UK Trade & Investment (UKTI) has found that, three years into its five-year strategy to deliver improved support to UK exporters, it is close to meeting most of its performance targets. UKTI lacks, however, sufficiently robust measures of the costs of delivering its individual services. Without such information it […]

  8. UK Sport: Supporting elite athletes

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    Elite athletes competing in Olympic and Paralympic sports have been provided with major benefits as a result of lottery funding distributed by UK Sport. However, according to head of the National Audit Office Sir John Bourn, while UK Sport met its Olympic performance targets in Athens, performance in medal terms has been mixed and there […]

  10. UK Guarantees scheme for infrastructure

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    Under the Scheme, the Treasury guarantees that lenders to infrastructure projects will be repaid in full and on time, irrespective of project performance. The NAO is calling for the Treasury to be rigorous and objective in assessing whether the guarantees, which transfer risk to the public sector, are genuinely needed.

  15. Transport accessibility to local services: a journey time tool

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    Examining transport accessibility to key local services in England About this tool Local public transport provision influences how people can access the services they need, including healthcare, education, employment, leisure and business facilities. The Department for Transport (DfT) and other organisations have identified that investment in local transport supports economic growth, helps build sustainable communities […]

  17. Transforming Rehabilitation

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    Probation services have been restructured on time and within cost targets during a period of major change but operational problems and risks to further service transformation need to be resolved if re-offending levels are to reduce.

  18. Transforming performance of HM Customs and Excise through electronic service delivery

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    Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]

  19. Transforming NHS ambulance services

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    The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes. The service achieves high levels of public satisfaction but there are wide variations in ambulance trusts’ efficiency. The system has not delivered the best value for money to date.

  20. Transforming logistics support for fast jets

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    The changes to how the Ministry of Defence maintains and repairs Harrier and Tornado aircraft have reduced costs by a total of £1.4 billion over the last six years. Although availability of the aircraft temporarily declined during the transition period, availability targets for the Harrier are now being met and for the Tornado, where the […]