Vulnerable consumers in regulated industries
Published on:Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Sir John Bourn, Head of the NAO, told Parliament today that the Ministry of Defence (the MOD) is making progress towards delivering an Initial Operating Capability for the Apache helicopter in August 2004 but that risks remained. The MOD is buying 67 Apache helicopters through a £3 billion prime contract with Westland Helicopters Ltd. The […]
The Office of Government Commerce has done well to negotiate software licensing agreements with IT suppliers that has secured savings for the taxpayer, Sir John Bourn, the Head of the National Audit Office, reported today. However, it needs to publicise the benefits of the agreement more widely. Software is vital for delivering services to the […]
This report examines whether the NHS is well placed to get value for money from its investment in developing new care models through vanguards.
In this report, we assess whether NHS England managed the PCSE contract with Capita effectively to secure the intended benefits
The PPP deal between National Savings and Investments (NS&I) and Siemens Business Services has improved customer service and has contributed to savings for the taxpayer, Sir John Bourn, head of the National Audit Office, reported today. However, Siemens Business Services and NS&I underestimated the challenge involved. Siemens Business Services has encountered a number of problems […]
The introduction of new arrangements in 2000 for the funding of civil legal aid has led to better scrutiny by the Legal Services Commission of the work of its suppliers and a greater degree of control over the civil legal aid budget, according to Sir John Bourn, Head of the National Audit Office. As the […]
How government departments can get better value for money from the £600 million they spend each year on professional services from suppliers of specialist expertise advice and assistance is highlighted today in a National Audit Office report. It concludes that value for money improvements of at least 10 per cent (£60 million) are achievable. […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the costs of this project had risen from £650 million to an estimated £933 million. Although the Ministry of Defence originally considered that it had transferred the risk of cost overruns to the private sector, in the end it funded most of […]
Post Implementation Review of Statutory Instruments: Analysis of the extent of the review by Government departments
Sir John Bourn, Head of the National Audit Office, told Parliament today that the National Lottery Commission had a sound basis for its decision to award the second licence to run the National Lottery to Camelot. However, he expressed concerns for the future about the extent of competition and the advantages held by the incumbent […]
Head of the National Audit Office Sir John Bourn today reported on the Connexions Service, concluding that it is a radical change in the delivery of advice and guidance to young people and is on target to meeting its major objective of reducing the proportion of 16- to 18-year olds not in education, employment or […]
The Ministry of Defence (the Department) has committed itself to annual rental bills of nearly £200 million and lost out on billions of pounds of asset value as a result of selling and leasing back the majority of its married quarters estate to Annington Property Limited in 1996 because of the subsequent steep increase in house prices and rents.
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Radiocommunications Agency* has successfully entered into a partnership with CMG plc**, a global Information and Communications Technology group, which could result in significant financial savings. In June 1998 the Agency and CMG plc established a joint venture company, Radio Spectrum […]
An investigation into why and how the Ministry of Justice adjusted Community Rehabilitation Companies’ (CRCs) contracts; and the financial and other implications of the adjustments to the CRCs’ contracts.
19 December 2017
Sir John Bourn, Head of the National Audit Office, told Parliament today that the funding competition used to finance the refurbishment of the Treasury building in Whitehall saved the taxpayer £13 million. The competition resulted in savings of 7% of the cost of the deal over the lifetime of the project and assisted greatly in […]
The Department for Culture, Media and Sport’s decision to provide additional public funding for the English national stadium project at Wembley is an example of well managed risk taking, Sir John Bourn, Head of the National Audit Office said today. The Department, working closely with Sport England, has thoroughly reviewed the project and taken appropriate […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that although the Private Finance Initiative deal for the construction of the Channel Tunnel Rail Link was in many respects unique, the lessons to be learned from the project’s near collapse are not. The report makes three key points. In negotiating with the […]
Competition helps provide value for money and the Ministry of Defence (MOD) uses non-competitive procurement only where there are compelling reasons. It may not always be practicable or sensible to use competitive procurement, however, and over the last five years one quarter of the annual £9 billion defence equipment and services budget has been spent […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the seven operational PFI prisons are bringing benefits to the Prison Service. One of the key benefits is that the existence of PFI prisons has encouraged the public sector to improve its performance. For instance, Prison Service management teams have recently […]