The Financial Conduct Authority cannot know whether its activities are reducing the overall scale of financial services mis-selling to consumers. The most prominent example of mis-selling is Payment Protection Insurance (PPI). Between April 2011 and November 2015, firms paid out £22.2 billion in compensation to more than 12 million customers who had bought PPI.
Consumers of basic services delivered by pipes and wires have benefited from lower prices and more reliable services as a result of the way these networks have been regulated, according to a report published today by Sir John Bourn, head of the National Audit Office. The approach to regulation does, however, have some inherent limitations […]
The National Audit Office has prepared this briefing on environmental protection for the Environmental Audit Committee. It is a follow up to the environmental protection briefing which the NAO prepared for the Committee in August 2010, and focusses on the progress made by the government in this area since 2010.
With projected demand falling and costs of carriages rising, there are risks to value for money from plans to increase capacity on the rail network.
This report examines the progress made in delivering the Emergency Services Network and the
implications of the 2018 reset.
This report, our first on this subject, is a landscape review of the BBC’s commercial activities, setting out how the BBC organizes these activities and the key risks and challenges they currently face.
In a report to Parliament today, Sir John Bourn, the head of the National Audit Office, said that Postcomm, the new regulator of postal services, face a challenging remit as they seek to bring benefits to users of postal services through the introduction of competition, and pointed to serious risks to Postcomm’s strategy of improving […]
The Department for Culture, Media and Sport and the organisations it sponsors spend some £575 million a year buying goods and services. Today’s report to Parliament by the head of the National Audit Office Sir John Bourn concludes that procurement capabilities and practices amongst the organisations are, on the whole, underdeveloped and that better procurement practice […]
Sir John Bourn, head of the National Audit Office (NAO), reported today that substantial improvements are needed in the way government departments provide funding to Third Sector Organisations (TSOs) to deliver public services. A 2002 Treasury Review made numerous recommendations aimed at improving funding practices relating to TSOs. These recommendations have in the main been […]
The Department for Trade and Industry successfully transferred risk in the PFI contract to build and manage new facilities for the National Physical Laboratory and protected the taxpayer from bearing the majority of the costs of the project’s problems. Delays during the construction of the new facilities meant that the DTI did not secure the […]
This report examines the value for money of Network Rail’s sale of a major part of its commercial real estate portfolio.
The public sector could save annually over £220 million in food and catering costs by 2010-11, while raising nutritional standards and increasing sustainability, Sir John Bourn, head of the National Audit Office, has reported today. In particular, there is significant scope for improvement by increasing joined up procurement, implementing good practice, enhancing the roles and […]
The New Electricity Trading Arrangements (NETA), a complex project to reform the way that electricity is traded in England and Wales, has been associated with a fall in the wholesale price of electricity, but the impact on the bills paid by many domestic consumers has been more limited, according to a report published to Parliament […]
The Ministry of Defence’s £2.4 billion programme to transform battlefield communications, command and control through the joint introduction of Bowman digital radios and the advanced Combat Infrastructure Platform (CIP) to an exacting 30 month timescale, has been recast. A revised programme and a further £121 million of funding have been approved to deliver the capabilities […]
Water and sewerage companies have taken action to remove the risk of sewer flooding from 3,300 properties in England and Wales since 2000. Ofwat has played an important role in achieving this reduction, according to a report published today by Sir John Bourn, head of the National Audit Office. However, Ofwat and companies face a […]
Young people are making complex choices about higher education without much effective help and advice, and the institutions concerned are under very little competitive pressure to provide best value.
This report examines whether the BBC has managed E20 in a way that is likely to achieve value for money.
Sir John Bourn, head of the National Audit Office, reported today on the progress that departments and their agencies have made to their construction delivery performance since his 2001 report “Modernising Construction”. He concluded that there had been a considerable improvement in completing projects to time and cost and that real savings were being delivered, […]
The amount recovered has increased but NHS hospital trusts remain some way from complying in full with the requirement to recover the cost of treating overseas visitors.