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  2. Successful commissioning toolkit
    Glossary of terms

    This page is part of our successful commissioning toolkit. A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z Accountability The obligation of individuals and organisations to report on their actions and be answerable to others for what they have done. Administrative law The branch of law which governs public bodies in the exercise of their public functions. Advance payment Payment made to a provider […]

  3. Energywatch and Postwatch: Helping and Protecting Consumers

    Report Value for money

    Published on:

    Sir John Bourn, Head of the National Audit Office, told Parliament today that Energywatch and Postwatch have achieved benefits for consumers but they need to do more to show the extent of these benefits. Over their first three years, Energywatch and Postwatch have successfully established their organisations, developed efficient systems to handle customer complaints and […]

  4. Evaluation of Regulatory Impact Assessments Compendium Report 2003-04

    Report Value for money

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    In a report today, head of the National Audit Office Sir John Bourn concluded that Regulatory Impact Assessments (RIAs) can improve the regulatory process when undertaken thoroughly, although the RIAs themselves could be improved in some cases. Sir John’s conclusions were based on an evaluation of 10 RIAs undertaken by a number of Departments, six […]

  5. Sustainability and transformation in the NHS

    Press release

    Published on:

    Additional funding, aimed to help the NHS get on a financially sustainable footing, has instead been spent on coping with existing pressures.

  6. Preparations for the London 2012 Olympic and Paralympic Games – Risk assessment and management

    Report Value for money

    Published on:

    Today’s report, which is the National Audit Office’s first on the preparations for London 2012, identifies six main risk areas which may impact on the Games: Delivering the Games against an immovable deadline. The need for strong governance and delivery structures given the multiplicity of organisations and groups involved in the Games. The requirement for […]

  7. Big science: Public investment in large scientific facilities

    Report Value for money

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    The Government’s investment in large scientific facilities is starting to deliver a significant programme including such projects as the research ship RRS James Cook and the Diamond Synchrotron light source, according to an NAO report published today. Some project teams, however, have significantly underestimated the likely running costs of facilities and more attention needs to […]

  8. Sure Start Children’s Centres

    Report Value for money

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    Sure Start Children’s Centres are valued by most of the families who use them, according to the National Audit Office. The families reached by children’s centres are some of the most disadvantaged, though the early signs are that more still needs to be done to reach and support some of the most excluded groups. The […]

  9. The Procurement of the National Roads Telecommunications Services

    Report Value for money

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    The Highways Agency successfully transferred to the private sector the risks associated with procuring a digital information system for England’s motorway network. The procurement lasted five years, however, over twice as long as the Agency originally expected, and two well qualified potential bidders dropped out during a 17 month short listing process, leaving just two […]

  10. Improving the PFI tendering process

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    The NAO has concluded in a new report published today that the tendering process for PFI projects needs improvement. During 2004-2006, PFI projects took an average of almost three years (34 months) to tender. Although there was substantial variation between sectors with schools, in particular, taking significantly less time to close deals (25 months), the […]

  11. HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services

    Report Value for money

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    IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]

  13. The Office of Telecommunications: Helping consumers benefit from competition in the telecommunications market

    Report Value for money

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    Oftel has taken steps to improve consumer awareness in the fixed line telecommunications market to help consumers take advantage of the choices available, according to a report presented to Parliament today by Sir John Bourn, the head of the National Audit Office. But the report recognises that while some consumers will choose not to switch […]

  14. Tackling problem debt

    Press release

    Published on:

    This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.

  15. HM Customs and Excise: Regulating Freight Imports from Outside the European Community

    Report Value for money

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    An NAO report has praised HM Customs and Excise for its effective regulation of imports from outside the European Union. There is, however, scope for improvement. According to the report to Parliament today by head of the NAO Sir John Bourn, Customs have adequate arrangements to ensure that importers pay the correct amount of duty […]

  19. Ofgem – Social Action Plan and Household Energy Efficiency

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office, today welcomed Ofgem’s efforts to help vulnerable consumers, such as the elderly or those on benefits. He encouraged Ofgem and the energy suppliers to build on the Social Action Plan to allow more vulnerable consumers to take advantage of the competitive energy market. He also reported […]