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  4. Minimising the cost of administrative errors in the benefit system

    Report Value for money

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    DWP has not reduced the mistakes made by staff processing benefits. In 2009-10 it overpaid an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge facing the Department should not be underestimated.

  5. Social Fund White Paper Account 2010-11

    Report Financial audit

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    The C&AG has qualified the Social Fund Account for the eighth consecutive year. The account has been qualified because of material levels of error in discretionary awards, which include Budgeting Loans, Crisis Loans and Community Care Grants, and in Funeral Expense Payments. He has also qualified, for the first time, his opinion on Cold Weather Payments.

  6. HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services

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    IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]

  8. The Procurement of the National Roads Telecommunications Services

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    The Highways Agency successfully transferred to the private sector the risks associated with procuring a digital information system for England’s motorway network. The procurement lasted five years, however, over twice as long as the Agency originally expected, and two well qualified potential bidders dropped out during a 17 month short listing process, leaving just two […]

  9. The Building Schools for the Future Programme: Renewing the secondary school estate

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    The Building Schools for the Future programme aims to rebuild, refurbish and provide new Information Technology for all 3,500 secondary schools in England by 2020. The Department for Children, Schools and Families (DCSF) underestimated how long it would take to launch the programme and build the schools, though the speed of delivery has compared well […]

  11. Evaluation of Regulatory Impact Assessments Compendium Report 2003-04

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    In a report today, head of the National Audit Office Sir John Bourn concluded that Regulatory Impact Assessments (RIAs) can improve the regulatory process when undertaken thoroughly, although the RIAs themselves could be improved in some cases. Sir John’s conclusions were based on an evaluation of 10 RIAs undertaken by a number of Departments, six […]

  12. Out of Sight – Not Out of Mind: Ofwat and the Public Sewer Network in England and Wales

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    Water and sewerage companies have taken action to remove the risk of sewer flooding from 3,300 properties in England and Wales since 2000. Ofwat has played an important role in achieving this reduction, according to a report published today by Sir John Bourn, head of the National Audit Office. However, Ofwat and companies face a […]

  14. Building for the future: Sustainable construction and refurbishment on the government estate

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    The majority of government departments and agencies are failing to meet targets to make their new buildings and major refurbishments sustainable, according to a report published today by the National Audit Office. As a result, value for money may be lost from the £3billion which departments and agencies spend each year on this activity. A […]

  15. Energywatch and Postwatch: Helping and Protecting Consumers

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    Sir John Bourn, Head of the National Audit Office, told Parliament today that Energywatch and Postwatch have achieved benefits for consumers but they need to do more to show the extent of these benefits. Over their first three years, Energywatch and Postwatch have successfully established their organisations, developed efficient systems to handle customer complaints and […]

  16. Transforming logistics support for fast jets

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    The changes to how the Ministry of Defence maintains and repairs Harrier and Tornado aircraft have reduced costs by a total of £1.4 billion over the last six years. Although availability of the aircraft temporarily declined during the transition period, availability targets for the Harrier are now being met and for the Tornado, where the […]

  18. Ministry of Defence: The Defence Information Infrastructure

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    The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]

  19. Sustainability and transformation in the NHS

    Press release

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    Additional funding, aimed to help the NHS get on a financially sustainable footing, has instead been spent on coping with existing pressures.

  20. NAO Briefing: Performance of Ofgem 2010-11

    Briefing

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    This briefing was prepared for the House of Commons Energy and Climate Change Committee to support its evidence session on the work of Ofgem.