Government grants: lessons learned
Summer 2024Grants are one of government’s main funding mechanisms. We will assess how effective government is at delivering grant programmes.
Search results for 'Project and service delivery'
Showing 21 - 40 of 234 results
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The BBC’s implementation of Across the UK
Published on:The BBC has made progress transferring commissioning, production and journalism outside London, according to a new National Audit Office report.
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Funding of Coventry City of Culture Trust
Published on:A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.
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DWP’s approach to customer service
Summer 2024We’re looking at the service the Department for Work & Pensions provides to its customers.
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Use of Agile in large-scale digital change programmes
Published on:This guide helps Audit and Risk Committees ask the right questions when undertaking major digital change programmes using Agile.
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Progress with delivering the Emergency Services Network
Published on:This report describes the Home Office’s progress on delivering the Emergency Services Network programme, and sets out the main risks it faces.
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Framework to review portfolios
Published on:This framework has a set of questions to assess whether a portfolio is achieving value for money
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Agile or fragile? The challenges of Agile at scale
Published on:This opinion piece looks at the challenges faced when using Agile for major digital change programmes.
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Royal Household spending and accountability
Published on:Our report describes the role of public money in financing the Royal Household and how the funds are used.
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Managing uncertainty: Questions for decision-makers to ask in an uncertain environment
Published on:This good practice guide for policy and delivery professionals helps you work with uncertainty in government programmes
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Quality assurance of models: a guide for audit committees
Published on:This good practice guide will help audit committees understand and question the quality assurance framework for business-critical models.
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Investigation into the UNBOXED festival
Published on:An investigation into the UNBOXED festival by the National Audit Office found that audience engagement was lower than originally modelled, although the project was delivered on time and is forecast to be on budget.
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HM Revenue & Customs 2021-22 Accounts
Published on:Gareth Davies, the C&AG of the National Audit Office, has reported on the 2021-22 accounts of HM Revenue & Customs (HMRC).
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Investigation into the management of backlogs in driving licence applications
Published on:The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.
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The Affordable Homes Programme since 2015
Published on:This report examines government’s management of the Affordable Homes Programme since 2015
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Efficient services – it ain’t just what you do, it’s the way that you do it…
Published on:This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
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Audit and Risk Assurance Committee effectiveness tool
Published on:Our tool is primarily based on guidance from central government, most notably HM Treasury’s Audit and Risk Assurance Committee Handbook.
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Efficiency savings require learning past lessons
Published on:Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.
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How to improve operational services
Published on:These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.
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Measuring and reporting public sector greenhouse gas emissions
Published on:This report examines if government is achieving its ambition for the public sector to be a leader in decarbonising its activities.