Search results for 'People and operations'

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  1. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  2. How to improve operational services

    Insight Good practice guides

    Published on:

    These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.

  3. Regulation post-EU exit: what are the key issues?

    Insight Opinion

    Published on:

    We brought together experts on regulation and Britain’s relationship with Europe to discuss the issues facing regulators following the UK’s exit from the EU.   

  4. Making public money work harder

    Insight Lessons learned

    Published on:

    We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.

  5. The Police Uplift Programme

    Report Value for money

    Published on:

    This report examines whether the Home Office is well placed to deliver value for money from the Police Uplift Programme.

  7. Improving services is a team game

    Insight Opinion

    Published on:

    Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]

  9. Specialist skills in the civil service

    Report Value for money

    Published on:

    This report examines the progress the government has made in developing specialist skills in the civil service.

  11. Government Shared Services

    Report Value for money

    Published on:

    The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.

  13. Improving operational delivery in government

    Insight Good practice guides

    Published on:

    This guide will help senior leaders in government departments to manage and improve the way public services are delivered.

  14. Protecting consumers from unsafe products

    Report Value for money

    Published on:

    This report examines the extent to which the UK’s product safety regime protects consumers from harm, focusing on the OPSS.

  16. Improving Single Living Accommodation

    Report Value for money

    Published on:

    This report examines whether single living accommodation meets the needs of the Ministry of Defence and service personnel.

  17. Optimising the defence estate

    Report Value for money

    Published on:

    This report examines the Ministry of Defence’s progress in optimising its estate and disposing of sites that are not needed.

  18. Insights teams

    Our Insights teams provide insights and expertise on how public services can be improved.

  19. Improving government data: A guide for senior leaders

    Insight Good practice guides

    Published on:

    This guide is aimed at accounting officers, chief executives, director
    generals, directors and chief operating officers and people responsible for government services.

  20. Managing central government property

    Press release

    Published on:

    This study examines how the Cabinet Office maintains, oversees and manages central government property.