The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.
This report assesses the Home Office’s progress in delivering the National Law Enforcement Data Service programme to replace outdated police ICT systems.
This study will examine whether the Bank has managed the RTGS renewal programme effectively to achieve a new system resilient to future risk.
This report sets out the lessons for government and departments to learn from the experience of implementing digital change.
This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
This report draws together our experience of the main challenges and barriers to better use of data across government.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
Our Insights teams provide insights and expertise on how public services can be improved.
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.
Government has repeatedly changed its plans for introducing full import controls following the UK’s exit from the European Union (EU).
In his annual speech in Parliament, Gareth Davies, head of the NAO, said government can provide people with better public services despite the challenging fiscal backdrop.
Delivery to the frontline is still being put at risk by longstanding weaknesses in inventory management, despite the Ministry of Defence taking steps to improve, according to a new National Audit Office report.
Senior Audit Manager Natalie Low gives an NAO perspective on the NHS as it turns 75. What has many decades of the NAO auditing one of the largest employers in the world revealed?
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
Amyas Morse, the Comptroller and Auditor General (C&AG) of the National Audit Office, has reported on the 2017-18 accounts of HM Revenue & Customs. His report focuses on tax revenue; Personal Tax Credits and Child Benefit error and fraud; and HMRC’s digital transformation programme.
This interactive publication presents the results of our survey of central government digital leaders’ views and suggests areas for further consideration.
The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.
In his annual speech in Parliament, Gareth Davies, head of the NAO, championed effective innovation as a way to tackle the ongoing challenge of rising demand for stretched public services.
The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]