Showing 21 - 40 of 2647 results

  1. DWP customer service 

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  2. Government’s general grants schemes

    Report Value for money

    Published on:

    Government has improved its administration of grants, but it has further to go to optimise the value for money of its schemes.

  3. Reducing the backlog in the Crown Court

    Report Value for money

    Published on:

    The Crown Court backlog is the highest on record and the Ministry of Justice’s (MoJ) ambition to reduce the caseload to 53,000 by March 2025 is no longer achievable.

  4. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  5. Whole of Government Accounts 2021-22

    Report Financial audit

    Published on:

    The Comptroller and Auditor General (C&AG) of the NAO has reported on the Whole of Government Accounts for 2021-22.

  6. Progress with the merger of the FCO and DFID

    Report Value for money

    Published on:

    The Foreign, Commonwealth & Development Office has made substantial progress with the merger that created it, although some issues remain.

  7. Investigation into asylum accommodation

    Report Value for money

    Published on:

    Government’s plans for asylum accommodation will cost more than using hotels, and large sites are housing fewer people than planned.

  8. Decarbonising home heating

    Report Value for money

    Published on:

    The number of heat pump installations by December 2023 was less than half of planned projections; uncertainty regarding the role of hydrogen in home heating is hampering investment and effective planning.

  9. Use of artificial intelligence in government

    Report Value for money

    Published on:

    AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.

  10. Civil service leadership capability

    Report Value for money

    Published on:

    This report examines the government’s overall approach to leadership capability within the Senior Civil Service.

  11. Rail reform: the rail transformation programme

    Report Value for money

    Published on:

    The reforms set out in government’s rail transformation plans are facing delays, and there remain long-standing issues with the rail sector that need to be addressed, such as its financial sustainability and service to passengers.

  12. Investigation into the costs of the UK-Rwanda Partnership

    Report Value for money

    Published on:

    The UK Government will pay £370 million under the UK-Rwanda Partnership, a further £20,000 per individual and £120 million once the first 300 people have been relocated, plus £150,874 per individual for processing and operational costs, according to a new report by the National Audit Office.