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  3. Directory Enquiries – From 192 to 118

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office, told Parliament today that not all consumers have yet benefited from the move from 192 to 118 directory enquiry numbers, but that the market was still evolving. Specifically, the average residential consumer is paying more for a directory enquiries service with no obvious improvement in quality. […]

  4. NHS Pay Modernisation: New contracts for general practice services in England

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    The new contract for general practice has contributed to improved recruitment and retention of GPs, with numbers increasing from 26,833 to 30,931 since 2003. However, according to a report out today by the National Audit Office, the contract has cost the Department £1.76 billion more than it originally budgeted for. Today’s report found that, in […]

  6. The Gaming Board: Better Regulation

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Gaming Board could benefit both taxpayers and the gaming industry by making further improvements to its regulatory work. The NAO looked at whether the Board could improve its performance by: removing unnecessary regulation and relying more on the regulatory and […]

  8. Evaluation of Regulatory Impact Assessments Compendium Report 2004-05

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    Sir John Bourn, head of the National Audit Office, said today that there were examples where the Regulatory Impact Assessment (RIA) process had helped departments to develop a better policy proposal. But there were also cases where its impact was limited because it had not been an integral part of the policy making process. Sir […]

  9. Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008

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    In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]

  10. Shared services in the Department for Transport and its agencies

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    Plans to increase the efficiency and effectiveness of services such as human resources, payroll and finance could cost the Department for Transport £81 million (by March 2015) rather than saving £57 million as originally expected. There will need to be substantial improvements in the shared service centre’s productivity if the Department’s original targets are to […]

  16. Taxpayer support for UK banks: FAQs

    Between 2007 and 2010, HM Treasury made a series of large financial interventions to support the financial stability of UK banking. This page sets out the work the NAO has done on the banking interventions and answers some frequently asked questions.

  17. NAO Briefing: Performance of Ofgem 2010-11

    Briefing

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    This briefing was prepared for the House of Commons Energy and Climate Change Committee to support its evidence session on the work of Ofgem.

  18. The Building Schools for the Future Programme: Renewing the secondary school estate

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    The Building Schools for the Future programme aims to rebuild, refurbish and provide new Information Technology for all 3,500 secondary schools in England by 2020. The Department for Children, Schools and Families (DCSF) underestimated how long it would take to launch the programme and build the schools, though the speed of delivery has compared well […]

  20. Regulating Housing Associations’ Management of Financial Risk

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    The housing association sector and the Housing Corporation, the sector’s regulator, are facing new and more complex financial risks, according to the National Audit Office. The Housing Corporation has started to reform the way in which it regulates associations, known as Registered Social Landlords (RSLs), but there is scope to improve regulation further. According to […]