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  1. Tackling problem debt

    Press release

    Published on:

    This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.

  2. Investigation into errors in Employment and Support Allowance

    Press release

    Published on:

    This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.

  3. The Customs Declaration Service

    Press release

    Published on:

    HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

  4. National Insurance Fund Account 1999-2000

    Report Financial audit

    Published on:

    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1999-2000 account.

  5. Departments of the Chancellor of the Exchequer: HM Customs and Excise Appropriation Account 1999 – 2000

    Report Financial audit

    Published on:

    The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure the systems provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2000. The report includes details of a serious breakdown of controls in Customs which contributed […]

  6. Inland Revenue Appropriation Accounts 1999 – 2000

    Report Financial audit

    Published on:

    The Inland Revenue continued to provide an effective check over the assessment, collection and allocation of tax during the year 1999-00, according to the National Audit Office.   A report to Parliament today by Comptroller and Auditor General Sir John Bourn points out that the Inland Revenue collected almost £200 billion tax and national insurance […]

  9. National Insurance Fund Account 1998-99

    Report Financial audit

    Published on:

    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1998-99 account.

  10. HM Customs and Excise: Losses to the Revenue from Frauds on Alcohol Duty

    Report Value for money

    Published on:

    Sir John Bourn reported today on the Customs response to an independent investigation into losses of customs revenue of £668 million because alcohol destined for export had been fraudulently diverted onto the UK market. In February 2001, the National Audit Office reported on the losses of £668m million that had arisen between 1993-2000 because alcohol […]

  13. HM Customs and Excise: Revenue From Gambling Duties

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, today reported to Parliament on the work of HM Customs and Excise in collecting gambling duties. Sir John reported that the Department collected £1,530 million in gambling duties in 1998-99, some 22 per cent of the £7 billion spent on gambling in the United Kingdom. The […]

  14. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  15. The sale of student loans

    Press release

    Published on:

    This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.

  16. HM Customs and Excise: Improving VAT Assurance

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, today reported to Parliament on HM Customs and Excise’s collection of £29.6 billion VAT from the majority of the UK’s 1.6 million registered VAT traders. The Department’s strategy has been to shift auditing effort towards those traders presenting the highest risks to the revenue and, since […]

  17. The UK border: preparedness for EU exit

    Press release

    Published on:

    This report assesses how prepared government departments are for the changes required at the border after EU exit.

  19. NIRS 2: Contract extension

    Report Value for money

    Published on:

    The Inland Revenue, when required to make major enhancements to its national insurance computer system (NIRS 2) to accommodate significant legislative changes, decided to award a contract extension to Accenture, its existing supplier. And, according to a report from the National Audit Office, published today, the contract extension: offered better value for money than the […]

  20. National Insurance Fund Account 1997-98

    Report Financial audit

    Published on:

    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1997-98 account.