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  3. Citizens Advice Bureau consumer service cases

    Report Interactive visualisation

    Published on:

    Last updated – 14 December 2016 Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the […]

  4. Child Maintenance Client Funds Accounts 2016-17

    Report Financial audit

    Published on:

    The C&AG has qualified his audit opinions on the Client Funds Accounts prepared by the Department for Work and Pensions for the 1993 and 2003 Child Maintenance Schemes on the grounds of material levels of irregular receipts and payments and misstated arrears balances. However he has given a clean audit opinion on the 2012 Child Maintenance Scheme Account after improvements in the accuracy of assessing child maintenance claims.

    14 December 2017

  5. Managing high value capital equipment in the NHS in England

    Report Value for money

    Published on:

    Value for money is not being achieved across all trusts in the planning, procurement and use of high value equipment. There are significant variations across England in levels of activity and a lack of comparable information about performance and cost of machine use.

  6. Converting maintained schools to academies

    Report Value for money

    Published on:

    This report focuses on the arrangements for converting schools to academies. We assess the Department for Education’s approach and the extent of conversion; the robustness, cost and speed of the conversion process; and the availability of sponsors and multi-academy trusts to support schools to convert to academies.

  7. Preparations for the roll-out of smart meters

    Report Value for money

    Published on:

    There are major risks the Department of Energy and Climate Change must address to achieve value for money from its £11.3 billion national programme to install ‘smart’ electricity and gas meters in all homes and smaller non-domestic premises in Great Britain from 2014 to 2019.

  8. Children in need of help or protection

    Report Value for money

    Published on:

    The Department for Education recognised since 2010 that child protection services are not good enough but its subsequent response has not yet resulted in better outcomes. Spending on children’s social work, including on child protection, varies widely across England and is not related to quality. Neither the DfE nor authorities understand why spending varies.

  9. Major programmes – what are we learning?

    Insight Opinion

    Published on:

    Since we first published our Framework to review programmes in 2017 there has been no let-up in NAO reports on major projects and programmes, most recently on Crossrail, the Emergency Services Network and the Stonehenge by-pass road. From the need to manage the risks of untried approaches to signs warning of unrealistic cost estimates, this […]

  10. Capital funding for schools

    Report Value for money

    Published on:

    The Department must make the best use of the capital funding it has available by continuing to increase the use of data to inform its funding decisions and by creating places where it can demonstrate that they will have the greatest impact.

  11. Decarbonising the power sector

    Press release

    Published on:

    This report looks at how DESNZ is set up for power sector decarbonisation while maintaining security of electricity supply and affordability.

  12. Review of the data systems for Public Service Agreement 18

    Report

    Published on:

    Comprehensive Spending Review 2007 covering the period 2008-2011

    Review of the data systems for Public Service Agreement 18 led by the Department of Health: ‘Promote better health and wellbeing for all’

  14. The Syrian Vulnerable Persons Resettlement programme

    Report Value for money

    Published on:

    UK Government says it is on track to meet target to resettle 20,000 Syrian refugees by 2020. Local authorities’ ability to secure suitable school places and houses a risk to success. NAO estimate programme will cost £1.12bn by 2020.

  17. The Equipment Plan 2023 to 2033

    Press release

    Published on:

    The Ministry of Defence’s Equipment Plan for the next decade is unaffordable and it is facing the largest budget deficit since the Plan was first published in 2012, according to a new report by the National Audit Office.

  18. National Citizen Service

    Report Value for money

    Published on:

    Having shown that the concept of a national citizen service has something to offer young people, to demonstrate value for money the OCS and the Trust now need to show they can grow NCS as intended and run it at a more affordable cost to the taxpayer.