Financial Ombudsman Service – Efficient handling of financial services complaints
Published on:In 2011, the Financial Ombudsman Service invited the National Audit Office to conduct a review of the efficiency of its operations.
In 2011, the Financial Ombudsman Service invited the National Audit Office to conduct a review of the efficiency of its operations.
The DWP has reset Universal Credit on a sounder basis but at significant cost, by extending the time for implementation and choosing a more expensive approach.
The government’s procurement strategy has led to savings. But, a cultural shift is needed if government is to obtain all the benefits available.
Monitor has achieved value for money in regulating NHS foundation trusts, and has generally been effective in helping trusts in difficulty to improve.
This memorandum sets out the events surrounding the Ministry of Justice’s process to re-compete its electronic monitoring contracts and its subsequent decision to commission a forensic audit of these contracts
The NAO believes a review of the New Homes Bonus scheme is essential to ensure the Department understands the substantial financial risks to local authorities.
Progress on the Government’s initiative to achieve £1.5 billion worth of savings from operational PFI contracts.
Apprenticeships for adults offer a good return for the public money spent on them overall. However, the Department for Business, Innovation and Skills could improve value for money significantly by targeting resources on areas where the greatest economic returns can be achieved.
The government has missed opportunities to exploit the full potential of the Levy Control Framework and this has contributed to decisions which have not secured value for money.
This report looks at some of the main electricity system challenges the UK faces in the next two decades, and the aims and responsibilities of the Department of Energy & Climate Change.
MyCSP has the potential to be good value for money with a projected saving of 50 per cent on costs, but the Cabinet Office and MyCSP still face many large challenges in transforming the service.
The programme to make superfast broadband widely available in each area of the UK is currently expected to be delivered nearly two years later than planned.
The NAO has underlined the success of the 2012 Games and stressed the importance of building on that success to deliver legacy benefits.
Used appropriately, GPC can be a cost-effective way for government to procure goods and services. However, there is no up to date value-for-money case quantifying the benefits of the cards. There has also been a lack of clear central guidance on when the cards are the most appropriate way to procure goods and services.
The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.
Shortcomings must be addressed if value for money is to be secured in the future for users of social care “personal budgets” once they are extended to all eligible users by April 2013.
The first private company awarded a franchise to run an NHS hospital has made improvements in some clinical areas, but big financial challenges remain.
Ofcom has saved some £23 million over the last five years. However, with its complex remit across the telecommunications sector, Ofcom needs a better articulation of the intended outcomes of its activities and how its work achieves those outcomes.
Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for Business, Innovation and Skills during the last Parliament.