The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]
This investigation examines the recent increase in identified errors in Carer’s Allowance and attempts to recover overpayments.
Sir John Bourn, head of the National Audit Office, reported today on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic […]
This report establishes the facts on how the government has provided accommodation for rough sleepers during COVID-19.
The Department for Work and Pensions, the largest employer in central government, like other organisations loses a significant amount of staff time to sickness absence. The Department has introduced good attendance management procedures, but, according to today’s report by the National Audit Office, it could do more to ensure that these procedures are adopted by […]
The Whole of Government Accounts (WGA) are the consolidated financial statements for the whole of the UK public sector, showing what the UK Government spends and receives, and what it owns and owes.
The Whole of Government Accounts (WGA) are an audited set of accounts showing in one place the financial position of the whole public sector. However, the NAO considers that the picture is incomplete.
There is a shortfall of 5,170 (2.8 per cent) trained Armed Forces personnel against the Ministry of Defence’s estimated requirements. Only the Army is within “manning balance”, and there are wider shortages of personnel in specific trade groups. According to today’s report to Parliament, by head of the National Audit Office Sir John Bourn, there […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Work and Pensions provides an effective range of support that helps thousands of disabled people find employment each year. However more needs to be done to increase the number of people assisted into work and to help many of those […]
In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.
This investigation sets out facts about penalty charge notices and how the NHS supports vulnerable people to navigate the system.
Our financial audit reports contain audit opinions on accounts across the public sector.
Sir John Bourn, the head of the National Audit Office, today reported on the results of his examination of the Government’s estimates of the number of people who may be affected by the proposed introduction of a lifetime allowance for the amount of tax-privileged saving in a pension scheme. The proposed allowance of £1.4 million […]
Using competition to award companies licences to transmit electricity from offshore wind farms has benefits but consumers might end up bearing the cost of inflation.
Head of the NAO Sir John Bourn reported to Parliament today that he has qualified his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit expenditure, a significant limitation in the evidence made available to the NAO during […]
The C&AG has published his audit opinions for 2017-18 on the 1993, 2003 and 2012 Child Maintenance Schemes
This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.
The Comptroller & Auditor General , Gareth Davies, has qualified his opinion on the regularity of HMRC’s 2018-19 Resource Accounts.
Fraudsters sometimes use the names of National Audit Office (NAO) staff, including the NAO Chair, the head of the NAO the Comptroller & Auditor General (C&AG), or derivatives of “National Audit Office”, in an attempt to defraud people. They may also use our address on their letters to try and trick you: One e-mail scam […]