Investigation: clinical correspondence handling at NHS Shared Business Services
Published on:The NAO has investigated how NHS Shared Business Services handled its backlog of unprocessed clinical correspondence.
The NAO has investigated how NHS Shared Business Services handled its backlog of unprocessed clinical correspondence.
This investigation looks at the 2017-18 increase in NHS spending on certain generic medicines, possible causes of the price increases in the market for generic medicines, and how the Department of Health and Social Care responded to the price increases.
This report investigates the NHS’s response to the cyber attack that affected it in May 2017 and the impact on health services.
This page is part of our successful commissioning toolkit. Whether you use procurement or grant, you will have to appoint a provider to deliver the good or service you are seeking. The set of potential providers is the ‘market’. The market for the service you require may be highly competitive, with many potential providers with high levels […]
Head of the National Audit Office Sir John Bourn has qualified his opinion on the accounts of NHS Direct for the year up to 31 March 2005 because of a lack of evidence to support a significant number of payroll payments. A second reason for the qualification was a lack of evidence to support comparative […]
The report examines progress that the Department of Health & Social Care, NHS England, NHS Improvement and other stakeholders are making in reducing the impact of emergency admissions on acute hospitals. The report takes a whole-system approach, and looks at action across acute, primary, community and social care systems.
This report provides information on managing PFI contracts when they end and considers whether government is preparing for expiry appropriately.
Additional funding, aimed to help the NHS get on a financially sustainable footing, has instead been spent on coping with existing pressures.
This page is part of our successful commissioning toolkit. So far, we have considered your programme as a separate programme. That may be where matters end up. But you need first to consider the option of pooling your fund with another fund. There are a number of factors to consider: A large procurement or grant can provide economies of […]
The National Audit Office has found that while the NHS has successfully reduced its expenditure on agency nursing staff, temporary staff remain a key component of trusts’ ability to be flexible and expenditure on temporary nursing staff employed through nursing banks and NHS Professionals has increased. Many NHS trusts do not have robust information to […]
We record government’s progress in ensuring health and social care supplies should the UK leave the EU without a deal.
Sir John Bourn, head of the National Audit Office, reported today that the Local Improvement Finance Trust (LIFT) initiative, launched in 2001, is an effective means of improving primary health and social care. The LIFT model has a number of strengths: it takes a long term strategic approach to local health provision which combines the […]
This report examines the effectiveness of the government’s approach to reducing childhood obesity in England.
This investigation sets out the facts relating to government procurement during the COVID-19 pandemic up to 31 July 2020.
This page is part of our successful commissioning toolkit. There are many models of the commissioning cycle but all share some common features and all include, in some form or another, a stage where the needs of the population you serve are assessed. Assessing needs may form part of a higher-level process called ‘analyse’ or ‘strategic […]
This page is part of our successful commissioning toolkit. It is important that financial relationships with third sector organisations (TSOs) are cost-effective, that good value for money is achieved by the programme or service involved. Poor value for money means either that: more needs to be spent to achieve the expected outcomes, leaving less money for other […]
There is a strong rationale for modernising NHS dentistry, but significant risks will have to be managed if the new arrangements announced by the Department of Health are to be effective and provide value for money, according to the National Audit Office. In particular, given the scepticism of some dentists compounded by a lack of […]
The cost of clinical negligence in trusts is significant and rising fast, placing increasing financial pressure on an already stretched system.
Funding for ongoing health care is a complex and highly sensitive area, which can affect some of the most vulnerable people in society and those that care for them.
The Care Quality Commission had a difficult task in establishing itself and has not so far achieved value for money in regulating the quality and safety of health and adult social care in England.