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  2. National Insurance Fund Account 2002-2003

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    Head of the National Audit Office Sir John Bourn today reported to Parliament on the National Insurance Fund account for 2002-03. His examination indicates that, in total, the level of fraud and error in National Insurance Fund benefits was significantly less than one per cent of expenditure. Sir John was therefore able to give an […]

  4. Inland Revenue: Standard Report 2002-2003 – Tax Credits

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    Sir John Bourn, head of the NAO, today published a report on the Inland Revenue’s Resource Account and Trust Statement account of tax and national insurance collected, for the year 2002-2003. Sir John confirmed that overall the Inland Revenue continued to secure an effective check over the assessment, collection and allocation of tax during the […]

  5. Tackling problem debt

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    This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.

  6. Investigation into errors in Employment and Support Allowance

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    This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.

  7. HM Customs & Excise Appropriation Accounts 2000-2001

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    The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure they provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2001. The report includes details of measures taken by HM Customs & Excise to combat fraud. […]

  8. Improving Service Quality: Action in Response to the Inherited SERPS Problem

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    The Department for Work and Pensions have taken reasonable and appropriate action to deal with the Inherited SERPS problem and have made considerable progress in improving their organisation and systems for dealing with the public, according to a report presented to Parliament today by Sir John Bourn, head of the National Audit Office. The provision […]

  9. Audit of HM Customs and Excise Systems and Accounts, 2001-2002

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    Sir John Bourn, head of the National Audit Office, today reported the results of his examination of HM Customs and Excise’s systems for the assessment, collection and allocation of tax revenue during the year ending 31 March 2002. Customs collected £150 billion (gross) in revenue in 2001-2002. In April 2001 the Department reorganised along functional […]

  11. Inland Revenue: Income Tax Self Assessment

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    The self assessment system introduced by the Inland Revenue five years ago has improved the administration of income tax, according to the National Audit Office. A report to Parliament today by head of the NAO Sir John Bourn focuses on the Inland Revenue’s progress in three areas: identifying potential taxpayers; getting in tax returns; and […]

  12. Tackling Fraud against the Inland Revenue

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    The Inland Revenue face real threats of fraud and continued efforts are required to tackle the problem, according to a National Audit Office report to Parliament published today. It is important that the Revenue have a clear view of the resources and approaches they are going to use to tackle those risks. They should increase […]

  13. The sale of student loans

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    This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.

  14. e-Revenue

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    The development of the internet and ‘e’ services has opened new opportunities for public sector bodies to improve services, and the way they communicate with individuals and organisations, in innovative ways at potentially low cost. The Inland Revenue is at the forefront of this drive to offer internet and other electronic services. Early developments have […]

  15. HMRC’s approach to collecting tax from high net worth individuals

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    HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

  16. HM Customs and Excise: Regulating Freight Imports from Outside the European Community

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    An NAO report has praised HM Customs and Excise for its effective regulation of imports from outside the European Union. There is, however, scope for improvement. According to the report to Parliament today by head of the NAO Sir John Bourn, Customs have adequate arrangements to ensure that importers pay the correct amount of duty […]

  17. Inland Revenue: Petroleum Revenue Tax

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    The Inland Revenue’s administration of petroleum revenue tax – tax on the profits from production of North Sea oil and gas – is generally effective according to a report to Parliament today by head of the National Audit Office, Sir John Bourn. The National Audit Office report on the Inland Revenue’s management of petroleum revenue […]

  18. National Insurance Fund Account 1999-2000

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    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1999-2000 account.

  20. Online Fraud

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    Online fraud is now the most commonly experienced crime in England and Wales, but has been overlooked by government, law enforcement and industry.