Sir John Bourn, Head of the National Audit Office, told Parliament today that not all consumers have yet benefited from the move from 192 to 118 directory enquiry numbers, but that the market was still evolving. Specifically, the average residential consumer is paying more for a directory enquiries service with no obvious improvement in quality. […]
This report considers the readiness of the government to deliver its ambitions for digital transformation in the NHS in England.
This report assesses how government is trying to address the underlying issues that make digital transformation so difficult to achieve.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.
The Government has not in general measured the benefits delivered by its two central internet services Directgov and Business.gov, and the infrastructure service Government Gateway, which together cost some £90 million a year.
There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.
Government forms filled in by citizens can be made shorter and much easier to use leading to better access to services and considerable efficiency gains, Sir John Bourn, the head of the NAO, reported to Parliament today. Forms remain essential to the delivery of a wide range of government services. If forms are well designed […]
The Department for International Development works well with civil society organisations (CSOs) to help some of the world’s poorest people, according to today’s National Audit Office report. But the department needs better information on the effectiveness of CSOs in developing countries, and on the impact of its assistance, if it is to ensure aid is […]
DFID is successfully reaching particularly poor people with transfers, but needs to focus more on how cost-effectively they are delivered.
The 2011 DfID review of the £3.6bn spent through multilateral organisations (such as the UN) is a significant step towards achieving value for money.
DFID has successfully supported developing countries in progress against goals of universal enrolment in primary education and improved educational prospects for girls. However, more emphasis on quality and cost-effectiveness is important.
Wave 1 City Deals encouraged cities to develop capacity to manage devolved funding and increased responsibility. It is too early to tell what impact they will have on growth.
This report examines whether government has an effective approach to enhancing workforce skills.
This report examines whether the NHS is well placed to get value for money from its investment in developing new care models through vanguards.
Head of the National Audit Office, Sir John Bourn, reported today that the Government had made good progress in the development of policy for older people, but should build on this, in particular, by publishing an overall strategy to co-ordinate work across departments, and by ensuring better feedback to older people on how services are […]
This investigation examines the extent to which departments have used consultants in
their work to prepare for exiting the EU.
There is no collective understanding of what type of oversight is appropriate and cost effective for different types of arm’s length bodies.
The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure the systems provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2000. The report includes details of a serious breakdown of controls in Customs which contributed […]