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  2. One in five legacy benefit claimants not switching to Universal Credit

    Press release

    Published on:

    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped, according to a new report by the National Audit Office (NAO). The coalition government proposed UC in 2010 to replace six means-tested benefits for working-age households.1 DWP estimates that […]

  3. HMRC The compliance and enforcement programme

    Report Value for money

    Published on:

    A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.

  4. HM Revenue and Customs Renewed Alcohol Strategy: A progress report

    Report Value for money

    Published on:

    HMRC’s renewed strategy for dealing with alcohol duty fraud is a significant improvement on the previous strategy. However, the Department needs a reliable estimate of the tax gaps for beer and wine; and to tackle successfully the illicit diversion of duty-unpaid alcohol back into the UK market.

  5. The expansion of online filing of tax returns

    Report Value for money

    Published on:

    The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.

  6. Progress with Making Tax Digital

    Press release

    Published on:

    HMRC’s flagship tax transformation programme is now expected to cost five times the original forecast in 2016 (in real terms) following repeated delays.

  8. Core skills at HM Revenue and Customs

    Report Value for money

    Published on:

    HM Revenue and Customs will have to make sure its staff have the right skills if the Department is to succeed in cutting its running costs by 25 per cent by 2014-2015 and bringing in each year an extra £7 billion of tax revenue.

  11. Privacy statement

    This privacy statement explains how the Comptroller and Auditor General (C&AG) and the National Audit Office (NAO) use and protect any data they hold about you. This statement also summarises your rights in relation to that data.

  14. The Motability scheme

    Report Value for money

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  16. Investigation into the Digital Services Tax

    Press release

    Published on:

    The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.

  17. Reducing Costs in HM Revenue & Customs

    Report Value for money

    Published on:

    HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.

  19. Managing tax compliance following the pandemic

    Press release

    Published on:

    This examines the extent to which HMRC is well-placed to manage its compliance work following the pandemic, including future risks and challenges.

  20. Managing civil tax investigations

    Report Value for money

    Published on:

    HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.